Emma Galloway
Cairns
Summary
A multitasking highly ambitious worker, recognised for enhancing team performance and maintaining quality customer service.
I can thrive in fast paced work environments. I am hardworking, well presented and always reliable.
Overview
11
11
years of professional experience
Work History
Cafe Supervisor
Jamacia Blue
11.2023 - Current
- Supervised daily café operations, ensuring efficient workflow and high-quality customer service.
- Trained new staff on Point of Sale register and food safety standards to enhance team performance.
- Managed inventory levels, placing orders to maintain stock availability while minimizing waste.
- Obtained my Food Safety Supervisior Skill Set.
Cafe Worker
Generation Coffee and Juice Bar
07.2023 - 11.2023
- Prepared a variety of cold juice beverages .
- Assisted in maintaining cleanliness and organization of kitchen, front of house and dining areas.
- Head Barista duties.
- Managed cash register transactions, ensuring accuracy in payments and change handling.
- Food preparion and cooking.
Cafe Supervisor and Cook
Cafe Matteo
07.2022 - 07.2023
- Responsibility of opening and closing procedures.
- Dialling in coffee machine. Grinding, extracting and milk texturing to exact temperatures.
- Adaptation in a very fast paced cafe environment.
- Cooking and all food preparation.
- Catering, including making food. Assembling food into packaging and delivery of catering to Cairns local business.
- Trained and mentored staff.
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
Barista
Quack Espresso
06.2022 - 07.2022
- Prepared high-quality espresso beverages, ensuring consistency and adherence to Quack Espresso standards.
Catering Assistant
Providore Amore Delicatessen
03.2022 - 06.2022
- Assisted in food preparation and presentation for events, ensuring high-quality standards.
- Hot and cold beverage.
- Retail shop assistant. Front counter service.
- Food preparation and sandwich making.
Waitress and Barista
Limberlost Vines Cafe
01.2021 - 03.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline order processing.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in high-pressure environments.
- Developed strong rapport with regular customers, contributing to increased loyalty and repeat business.
Cafe Worker
Velvette Cafe
11.2020 - 01.2021
- Operated espresso machines and blenders, adhering to safety and quality standards.
- Managed cash register transactions, ensuring accuracy in payments and change handling.
- Food preparation and Cooking.
Cafe Worker
Urbin Habits
04.2020 - 11.2020
- Engaged with customers, providing prompt service and addressing inquiries effectively.
- Waitressing and Espresso coffee making.
Property Management Assistant
Centrepoint Appartments
10.2019 - 04.2020
- Travelling to and from multiple properties to assist the Property Manager in all aspects of their day.
- Housekeeping.
- Linen organisation. Folding and managing fresh linen.
- Upkeep of Apartment and home display to a high quality of standards.
Construction Site Cleaner
Protech
09.2019 - 03.2020
- Maintained cleanliness and organization of office site areas to ensure a safe working environment.
- Vacuuming, mopping and dusting tea rooms and conference rooms.
- Conducted regular inspections to identify maintenance needs and report hazards promptly.
Cafe Allrounder and Cook
Spoons Cafe and Catering
06.2018 - 09.2019
- Food ordering, ensuring optimal stock levels for ingredients and supplies.
- Prepared juices and smoothies, teas and espresso coffee.
- All aspects of catering including completing catering forms, assisting customers with special dietary requirements, packaging food, presentation skills and driving the delivery's to local business's.
- Breakfast and lunch phone orders.
- Thorougher knowledge of Safe Hood Handling procedures and basic knife skills.
OSHC - Out Of School Hours Carer
St Joseph's Paramatta Park Primary School
01.2018 - 06.2018
- Provided compassionate care and support to students, fostering a nurturing environment for learning.
- Food preparation including catering to children with special dietry requirements.
- Monitored student progress and behaviour, adapting strategies to promote engagement and participation.
Cafe Worker
Coast Roast - Cairns Central
01.2017 - 01.2018
- Prepared a variety of beverages and food items.
- Table service waitressing.
Delicatessen Assistant, Fresh Produce Department
Coles Supermarkets
08.2015 - 01.2017
- Assisted customers with product selection. Weighing correct food purchases and utilising digital scales.
- Maintained cleanliness and organization of the delicatessen display area.
- Prepared and sliced meats, cheeses, and other deli products following safety and hygiene standards.
- Stock rotation. Stock control. Unpacking of deliveries. Temperature checking.
- Able to withstand heaving lifting throughout the shifts.
- Cleaning work station's upon closing shifts.
Housekeeper
Park Regis City Quays
01.2015 - 08.2015
- Daily cleaning operations.
- Stripping beds and re-making beds to very high standards.
- Vacuuming floors, mopping floors, washing windows, cleaning bathrooms and toilets.
- Working within time limits for Appartment check in's and check outs.
Housekeeper
Paradise Palms Resort
08.2014 - 01.2015
- Changed bed linen and collected soiled lined for cleaning.
- Cleaned and changed bedspreads, blankets and mattress's
- Rotated linens in the storeroom and replenished supplies when they were low.
- Disinfected bathrooms.
Housekeeper
Clifton Sand's Holiday Apartments
04.2014 - 08.2014
- Managed laundry, including sorting, washing and drying.
- Disinfected bathrooms.
- Accepted accountability for all assigned building keys, master keys and access keys.
- All Aspects of housekeeping and cleaning.
Education
First Aid Academy - First Aid And CPR
QLDFood Safety Supervisor Certificate - CTA Training Specialist
QLD01-2025
Working With Children - Blue Card
QLD01-2022
TAFE
QLD01-2021
Blackbird Training School
Cairns, QLD01-2021
Current Criminal History Check
QLD01-2020
Narbil Training And Consulting Services - White Card
QLD01-2019
High School Diploma -
Saint Joseph's Vocational College Port Macquarie
Port Macquarie, NSW12-2005
Certificate II in Hospitality Operations
01-2005
Skills
- Staff training and leadership skills
- Food safety compliance
- Skilled in creating latte art
- Strong verbal and written communication skills
- Exceptional organisational skills
- Ability to work under pressure
Timeline
Cafe Supervisor
Jamacia Blue
11.2023 - Current
Cafe Worker
Generation Coffee and Juice Bar
07.2023 - 11.2023
Cafe Supervisor and Cook
Cafe Matteo
07.2022 - 07.2023
Barista
Quack Espresso
06.2022 - 07.2022
Catering Assistant
Providore Amore Delicatessen
03.2022 - 06.2022
Waitress and Barista
Limberlost Vines Cafe
01.2021 - 03.2022
Cafe Worker
Velvette Cafe
11.2020 - 01.2021
Cafe Worker
Urbin Habits
04.2020 - 11.2020
Property Management Assistant
Centrepoint Appartments
10.2019 - 04.2020
Construction Site Cleaner
Protech
09.2019 - 03.2020
Cafe Allrounder and Cook
Spoons Cafe and Catering
06.2018 - 09.2019
OSHC - Out Of School Hours Carer
St Joseph's Paramatta Park Primary School
01.2018 - 06.2018
Cafe Worker
Coast Roast - Cairns Central
01.2017 - 01.2018
Delicatessen Assistant, Fresh Produce Department
Coles Supermarkets
08.2015 - 01.2017
Housekeeper
Park Regis City Quays
01.2015 - 08.2015
Housekeeper
Paradise Palms Resort
08.2014 - 01.2015
Housekeeper
Clifton Sand's Holiday Apartments
04.2014 - 08.2014
First Aid Academy - First Aid And CPR
Food Safety Supervisor Certificate - CTA Training Specialist
Working With Children - Blue Card
TAFE
Blackbird Training School
Current Criminal History Check
Narbil Training And Consulting Services - White Card
High School Diploma -
Saint Joseph's Vocational College Port Macquarie
Certificate II in Hospitality Operations
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