Emma Gray
Armidale,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Agricultural industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Member Services Officer
Australian Wagyu Association
05.2023 - Current
- Assist in delivering the Goal of Product Improvement through assisting with all aspects of membership establishment, animal registration and DNA services.
- Assisted members with memberships, DNA testing, registrations, and invoicing using Xero.
- High level in experience within outlook and excel.
- Maintained customer records by updating account information.
- Received numerous commendations from supervisors for consistently exceeding performance expectations in delivering member services.
- Collaborated with colleagues to develop strategies for improving overall member experience and service delivery.
- Answered high numbers of phones calls per day relating to customer and member products and services.
- Participated in regular team meetings to discuss strategy, performance metrics, and ways to improve efficiency.
- Developed strong relationships with members, fostering trust and loyalty by providing exceptional customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Babysitting and House Sitting
Personal Business
01.2021 - 01.2024
- Meet with homeowners before they leave to receive their instructions
- Perform basic cleaning tasks, such as washing bed sheets, sweeping the floors, mopping, and wiping down surfaces
- Follow the homeowner's instructions for the care of their animals.
- Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
- Effectively utilized time management skills to balance multiple house sitting assignments simultaneously, ensuring consistent delivery of excellent services to all clients.
- Delivered outstanding customer service through prompt responses to inquiries from potential clients interested in engaging house sitting services.
Cattle Competitions
Select Cattle Company
01.2019 - 01.2024
- Inspection and reporting on the condition of livestock
- Providing livestock with feed and water
- Assisting with maintaining the health and welfare of livestock
- Working within a time sensitive environment to ensure the owners livestock are exhibited to the highest degree of quality
- Collaborated with other veterinary professionals to develop best practices for cattle care and management.
Retail Assistant
Uniqlee Home
08.2022 - 04.2023
- Provide in-depth product and service advice in retail environment
- Sell products and services
- Operate retail technology including EFTPOS and Point of Sale (POS)
- Provide helpful advice to customers regarding purchases
- Attend to merchandise displays and store presentation
- Other customer service duties as directed by Manager.
Rural services
Personal Business
08.2022 - 03.2023
- Contributed to overall farm productivity by handling multiple roles including planting, harvesting, animal care duties alongside general maintenance tasks.
- Ensured animal welfare by providing proper nutrition, healthcare, and comfortable living conditions for livestock.
- Castrated, docked and dehorned cattle to improve animal value and increase feeder space.
- Assisted in record-keeping tasks to track production data accurately for informed decision-making processes.
- Oversaw feeding, watering and health monitoring of cattle and sheep, prioritizing health and wellness.
Team member
Coles Armidale
08.2022 - 01.2023
- Provision of helpful advice to customers regarding purchases
- Operate retail technology including EFTPOS and Point of Sale (POS)
- Stocking shelves of the store with goods and keeping inventory
- Maintain the cleanliness of the store and enhance the appearance of the store by adopting the most appropriate display techniques
- Monitor all grocery items and provide appropriate labels and price tags to all commodities.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Swimming Instructor
High-Country Swimming
09.2020 - 08.2022
- Offer swimming instruction for infants and early childhood age groups
- Provide parents with children progress reports
- Create tailored lesson plans for swim instruction
- Help swimmers develop skills and techniques
- Provide students with positive reinforcement.
Education
O'Connor Catholic College
Armidale, New South Wales11.2022
Skills
- Capacity to work independently and collaboratively
- Livestock management
- High attention to detail
- High administrative skills
- High multimedia skills
- Impeccable time management
- Ability to solve problems and effective decision-making skills
- Computer Skills
Qualifications and Licenses
- Driver's licence (P2)
- Working with Children Check
- Higher School Certificate
- CPR certificate
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Awards
- Long Tan Award recipient for leadership
- Lasallian Youth Leader, O'Connor Catholic College
- Sports Captain, O'Connor Catholic College
- Bronze Medallion
- NSW State Hockey team member
- Qualified Hockey Referee
- Volunteer Hockey Coach
- Bronze Star (junior first aid certificate)
References
- Richard Ogilvie- owner of Te-Angie Poll Herefords 0488758490
- Nicky Wallace- 0400074887
- Mel Strasburg, Angus Australasia, 0412786164
- Casey Weick, Owner of Select Cattle, 0429236477 or 0267236477, cb.charolais@bigpond.com
Timeline
Member Services Officer
Australian Wagyu Association
05.2023 - Current
Retail Assistant
Uniqlee Home
08.2022 - 04.2023
Rural services
Personal Business
08.2022 - 03.2023
Team member
Coles Armidale
08.2022 - 01.2023
Babysitting and House Sitting
Personal Business
01.2021 - 01.2024
Swimming Instructor
High-Country Swimming
09.2020 - 08.2022
Cattle Competitions
Select Cattle Company
01.2019 - 01.2024
O'Connor Catholic College
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