Emma Greenland
Doonan,QLD
Summary
Dynamic Activities Officer at Ozcare with a proven track record in event planning and patient evaluations. Designed engaging recreational programs that enhanced community involvement and participant satisfaction. Strong organizational skills and a friendly demeanor fostered teamwork and collaboration, ensuring safe and enjoyable experiences for residents. CPR and first aid certified. Offering passion for organizing and leading activities, eager to develop and grow in this environment. Brings understanding of event planning and coordination, with skills in scheduling and communication. Ready to use and develop organizational and leadership skills in a Recreation Program Manager role. Approached each day and unique challenges with enthusiasm, patience, and humor.
Overview
5
5
years of professional experience
Work History
Activities Officer
Ozcare
06.2023 - Current
- Planned and coordinated monthly recreational and leisure calendar for facility population.
- Drafted structured recreation and leisure activities to support client health.
- Developed a comprehensive risk management plan for all activities, accounting for potential hazards and implementing appropriate mitigation strategies.
- Enhanced participant engagement by designing and implementing diverse activities tailored to various age groups and interests.
- Improved program efficiency by regularly evaluating activity offerings and making adjustments based on participant feedback.
- Maintained detailed records of attendance, incident reports, and evaluations to ensure accountability and inform future planning efforts.
- Organized transportation options as needed for off-site excursions or field trips associated with specific programming elements .
- Boosted community involvement by coordinating and promoting special events, such as holiday celebrations and cultural festivals.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Created and delivered recreational programs for small and large groups of residents.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
Cafe Owner
Self Employed Services
03.2020 - 04.2023
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Certificate IV - Health And Leisure
DP Training
Coolangatta, QLD01.2025
Skills
- Activity organization
- Event planning experience
- Organizational skills
- Patient evaluations
- Safety promotion
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Decision-making
- Relationship building
- Emotional support
- Customer service
- CPR certification
- First aid certification
- Activity planning and coordination
Additional Information
Currently the manual handling facilitator for Ozcare, Noosa. Making sure that all new employees have the relevant knowledge and training to keep themselves safe during their shift.
Completed and achieved a certificate in Suicide awareness.
Timeline
Activities Officer
Ozcare
06.2023 - Current
Cafe Owner
Self Employed Services
03.2020 - 04.2023
Certificate IV - Health And Leisure
DP Training
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