Emma Groth
Glen Iris,VIC
Summary
Professional, experienced medical secretary, prepared to excel in healthcare environments. Known for reliability, adaptability, and proactive approach in managing complex schedules, patient interactions, and confidential records. Strong focus on teamwork, ensuring smooth operations and effective communication within medical settings. Skilled in medical terminology, office software, and patient confidentiality protocols, while providing high level of care and empathy
Overview
16
16
years of professional experience
Work History
Medical Secretary
Dr Fleur Cattrall
East Melbourne
08.2013 - Current
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered phone calls, emails and messages, scheduled appointments, and handled patient inquiries in a timely fashion.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
Nursing Administrator/Scheduling Assistant
Melbourne IVF
East Melbourne, VIC
08.2009 - 08.2013
- Liaised with medical secretaries to schedule ovum pick-ups, embryo transfers and various other surgeries
- Met tight deadlines under pressure, adapting quickly to changes in priorities or last-minute requests from doctors rooms and theatre.
- Managed sensitive information discreetly while ensuring accurate record-keeping practices were maintained throughout the department.
- Promoted a professional working environment, providing administrative support for office organization and documentation management.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Education
High School Diploma -
Gilroy College
Castle Hill, NSW12-2000
Skills
- Detail-Oriented Planning Skills
- Strong work ethic
- Time Management Expertise
- Skilled in Medical Vocabulary
- Analytical Problem-Solving
- Effective multitasking
- Collaborative Engagement
- Skilled in Genie/Gentu
- Empathic
- Strong Efficiency Skills
Timeline
Medical Secretary
Dr Fleur Cattrall
08.2013 - Current
Nursing Administrator/Scheduling Assistant
Melbourne IVF
08.2009 - 08.2013
High School Diploma -
Gilroy College