Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Healy

Box Hill North,VIC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated to try or learn new challenges and organised for all environments.

Overview

4
4
years of professional experience

Work History

Level 1 Support Operations Engineer

blueAPACHE
Abbotsford, VIC
05.2023 - Current
  • Customer Service - Closing Helpdesk tasks in an efficient manner & in-line with task KPI, including the documenting resolution notes as well as incorporating telephony manners.
  • Daily use of Active Directory, Powershell and minor experience with Python in Certificate work.
  • Varied use of Microsoft Azure, Intune, and Exchange.
  • Windows operating systems (10/11) and Microsoft Office 365 suite, including collaborative products such as SharePoint & Teams.
  • Coordinated with vendors on procurement of hardware components such as hardware, or printer parts.
  • Worked with Management tools such as Jira and ServiceNow.
  • Provided end-user support for issues related to computer hardware and software configuration or usage.
  • Onboarding/Offboarding of accounts.
  • Troubleshot and resolved technical problems related to software applications, operating systems, and networking protocols.
  • Triaging and classification of inbound requests and incidents, & quality assurance.

Team Member

Laurent Bakery
Balwyn, VIC
03.2023 - 05.2023
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Operated cash registers to process payments from customers.

Team Member

Collins Foods Limited (Taco Bell)
South Yarra, VIC
04.2022 - 03.2023
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning.
  • Operated cash registers to process payments from customers.
  • Ensuring food quality & safety and correct usage of equipment
  • Training new staff of front of house or within the kitchen.

Expert Delivery/Team Member

Domino's
Mildura, VIC
05.2020 - 04.2022
  • Followed procedure and laws out of store and on roads.
  • Operated cash registers to process payments from customers.
  • Answered phone calls regarding inquiries about products or services.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning of all areas.
  • Resolved customer disputes quickly and efficiently while maintaining professionalism.
  • Delivered goods to customers in a timely manner while adhering to safety regulations.
  • Provided excellent customer service by answering questions about products and services offered.
  • Maintained communication with customers regarding route changes or delays.

Education

Cert III in Information Technology - Information Technolgy

Integrity Business College
02-2024

Cert IV in Accounting and Bookkeeping - Accounting And Bookkeeping

SuniTAFE
Mildura, VIC
05.2022

VCE

Mildura Senior Secondary College
Mildura
01.2019

Skills

  • Problem-Solving
  • Organisation & Planning
  • Active Listening
  • Excellent Written and Verbal Communication
  • Technical Analysis
  • Attention to Detail
  • Teamwork and Collaboration
  • Continuous Improvement
  • Microsoft 365 Admin Centre
  • MYOB / Xero / Quickbooks

References

SuniTAFElins Foods Limited (TacoMeates, Sally Battershill, Assistant General ManageYarraSouth Yarra & Cheltenham, 0448 667 764 Battershillo's, Michael Silcock, Manager at Mildura, 0429 728 702 Silcock

Timeline

Level 1 Support Operations Engineer

blueAPACHE
05.2023 - Current

Team Member

Laurent Bakery
03.2023 - 05.2023

Team Member

Collins Foods Limited (Taco Bell)
04.2022 - 03.2023

Expert Delivery/Team Member

Domino's
05.2020 - 04.2022

Cert III in Information Technology - Information Technolgy

Integrity Business College

Cert IV in Accounting and Bookkeeping - Accounting And Bookkeeping

SuniTAFE

VCE

Mildura Senior Secondary College

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