Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Emma Hodge

Jamboree Heights

Summary

Professional customer service person who has been recognised for enhancing customer satisfaction through exceptional service and strong interpersonal skills. Known for collaborative teamwork and adaptability in a dynamic retail environment, using strong problem-solving skills and effective communication. I am committed to teamwork and continuous learning to grow my skill set, and have confidence in using software and technology. I pride myself on always treating every customer with kindness, respect, and a warm smile.


I have a genuine interest in aviation, and I am looking to further grow and apply my customer service skills in an aviation customer service role.


Overview

3
3
years of professional experience

Work History

Store Team Member

Woolworths
12.2021 - Current
  • Maintained a high level of knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed strong relationships with regular customers which increased return visits.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times across various departments including Night Fill.
  • Provided regular supervision to Front of House staff when required as a Team Leader.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
  • Picking orders for our Online Customers.
  • Stock Handling using safe manual handling techniques.
  • Being the last friendly face customers see as they leave the store with their shopping.

Education

High School Diploma -

Centenary State High School
Brisbane, QLD
12-2023

Certificate IV - Justice Studies

TAFE Queensland
QLD
11-2022

Certificate II - Workplace Skills

Centenary State High School
Brisbane, QLD
11-2022

Certificate II - Skills For Work And Vocational Pathways

Centenary State High School
Brisbane, QLD
11-2021

Skills

  • Committed to delivering exceptional and safe customer service
  • Strong interpersonal skills and a team player
  • Have a strong work ethic and a desire for learning
  • Reliable and punctual
  • Exceptional communication skills and enjoy communicating and interacting with others
  • Great problem solving and decision making skills
  • Flexible and can easily adapt to change
  • Enjoy working as part of a team to achieve common goals
  • Strong customer relations skills
  • Good eye for detail and accuracy with documentation
  • Confidence in using software and technology
  • Possession of a valid Australian driver's license and reliable transportation

Accomplishments

    · Silver Sport Award (2019, 2020)

    · Gala Sport Selection (2018, 2019, 2020)

    · School Musical 2021 - Dance Cast Member

Interests

Various Team Sport Activities

Dancing

Spending time with friends and family

Aviation and Aircraft / Flight Operations

Timeline

Store Team Member

Woolworths
12.2021 - Current

High School Diploma -

Centenary State High School

Certificate IV - Justice Studies

TAFE Queensland

Certificate II - Workplace Skills

Centenary State High School

Certificate II - Skills For Work And Vocational Pathways

Centenary State High School

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Emma Hodge