Emma Jane Holman
Tuart Hill,Australia
Summary
Dynamic Senior Project Officer with a proven track record at East Metropolitan Health Service, recognized for exceptional stakeholder communication and leadership in delivering high-quality project outcomes. Demonstrated expertise in risk assessment and collaboration, driving efficiency in complex healthcare environments while enhancing patient care through innovative solutions.
Overview
14
14
years of professional experience
Work History
Senior Project Officer Clerical Lead
East Metropolitan Health Service
01.2023 - Current
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Created project status presentations for delivery to customers or project personnel.
- Provided guidance and advice to team members on project management principles, processes and best practices.
- Coordinated with internal departments, external partners and other stakeholders throughout the project lifecycle.
- Facilitated regular meetings with stakeholders to ensure proper communication between teams involved in the project.
- Drafted technical documents such as user manuals or system specifications related to assigned projects.
- Assessed current processes, identified areas of improvement and developed recommendations accordingly.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Medical Records Co-ordinator
Royal Perth Hospital
01.2022 - 01.2023
- Supervised approximately 50 personnel including payroll management with RoStar.
- Recruited staff on a casual, fixed-term, and permanent basis to maintain optimal staffing levels.
- Managing the collection and redirection of over 2,000 medical records a day to deliver top-tier patient care.
- Liaising with other coordinators to simplify the service and work undertaken by the staff.
- Collaborated with Co-ordinators to broaden the staff's knowledge in Health Record Management Services.
- Collaborated with all departments to enhance patient service.
- Set team goals that were both achievable and measurable.
- Recognize employees upon achieving goals.
- Adapted to various Health Management Information Services roles including Inpatient, After Hours, and Emergency Coordinators leave.
Ward Clerk
Royal Perth Hospital
01.2019 - 01.2022
Filing Room Clerk
Royal Perth Hospital
06.2018 - 01.2019
Store Manager
Caltex Australia Petroleum PTY LTD
01.2011 - 01.2018
Education
Project Management
ATI-Mirage Training And Business Solutions
Perth, WA12-2024
Crucial Conversations For Accountability
EMHS
East Metropolitain Health Service07-2024
Certificate II - Retail Services
Tactical Training Group
Apply Retail Food Safety -
Tactical Training Group
Diploma - Sports Exercise Science
Diploma - Travel and Tourism
Skills
- Project management
- Stakeholder communication
- Team collaboration
- Presentation skills
- Data collection
- Relationship building
- Innovation and creativity
- Deadline adherence
- Workflow coordination
- Decision-making
- Change management
- Attention to detail
- Team management skills
- Resolution Facilitation
- Efficiency in Rapidly Changing Circumstances
References
- Khye Davey, Project Director, khye.davey@health.wa.gov.au
- Jennifer Coyle, Health Information Management Services, Jennifer.coyle@health.wa.gov.au
Timeline
Senior Project Officer Clerical Lead
East Metropolitan Health Service
01.2023 - Current
Medical Records Co-ordinator
Royal Perth Hospital
01.2022 - 01.2023
Ward Clerk
Royal Perth Hospital
01.2019 - 01.2022
Filing Room Clerk
Royal Perth Hospital
06.2018 - 01.2019
Store Manager
Caltex Australia Petroleum PTY LTD
01.2011 - 01.2018
Project Management
ATI-Mirage Training And Business Solutions
Crucial Conversations For Accountability
EMHS
Certificate II - Retail Services
Tactical Training Group
Apply Retail Food Safety -
Tactical Training Group
Diploma - Sports Exercise Science
Diploma - Travel and Tourism
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