Emma Jewell
Mudgee,NSW
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Pharmacy Assistant
Blooms The Chemist Mudgee
2023.10 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Supported operations with filing, copying and faxing.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Practice Nurse
Narara Valley Medical Centre
2018.01 - 2021.05
- Practice Nurse role incorporates a range of nursing skills including stress tests, venipuncture, spirometry, wound care, immunisations and assisting Dr’s with procedures.
- Utilized electronic health records systems effectively for accurate data entry, retrieval, and communication among healthcare team members.
- Participated in professional development activities to stay current on best practices in nursing care delivery methods.
- Conducted immunization clinics, contributing to improved community health outcomes through disease prevention efforts.
- Increased patient engagement in their own healthcare by offering resources, information, and guidance on self-care techniques.
- Conducted regular audits of medical supplies and equipment, ensuring adequate stock levels for uninterrupted patient care delivery.
- Promoted continuity of care with thorough documentation of medical histories, vital signs, observations, interventions, and results.
- Served as a trusted resource to patients and families, addressing concerns and answering questions related to their healthcare journey.
Medical Assessment Unit- Mona Vale Hospital (MAU)
2014.12 - 2016.12
- Care for Acute short stay medical patients with a focus on short stay cardiac monitoring.
RN
Acute Assessment Unit- Royal North Shore Hospital
2012.11 - 2014.11
- Received patients directly from ED, performed full assessments and admissions, worked closely with the allied health team, and took charge of shifts.
Acting Clinical Nurse Educator
Acute Assessment Unit
2013.03 - 2013.06
- Facilitated the transition of new starters into the AAU, provided orientation, clinical education and bedside teaching, mandatory training as well as continual education and support to all current staff members.
Medical Assessment ward and Emergency department (MAU 12c & MAUED) - Royal North Shore Hospital
2012.05 - 2012.11
- Responsible for care, advocating and treatment to patients, trained as Access Nurse.
Emergency Assistance Registered Nurse
Customer Care
2011.07 - 2012.05
- Worked on behalf of travel insurance companies as the emergency response line, assessing medical treatment appropriateness for travelling people.
Registered Nurse
Dalross Adventist Hospital
2010.09 - 2011.06
- Responsible for the department as scrub/scout, pre-admission phone calls, ordering, liaising with company reps and assisting interventional radiologist.
Registered Nurse
The Hamlets at Penticton
2010.03 - 2010.06
- Cared for residents in the lock up dementia ward and was in charge of the facility on rotating nights.
Registered Nurse
Acute Post Acute Care
2008.04 - 2009.11
- Responsible for treating patients in their home environment, managing post-acute care.
Registered Nurse
Emergency Department, Mona Vale Hospital
2006.04 - 2008.04
- Responsible for the care of clients within the acute emergency care setting.
Emergency Department and Intensive Care Unit, Mona Vale Hospital
2005.04 - 2006.04
- Learning and understanding the care of critically ill patients in both acute settings.
Manly and Mona Vale Hospital
2004.04 - 2005.04
- Participated in New Graduate Program across various wards.
Education
Bachelor of Nursing -
Whitireia Community Polytechnic
12.2003
Sixth form Certificates -
Waikato Diocesan School for Girls
12.2000
Skills
Answering customer questions
Resolving Complaints
Document filing
Processing payments
Customer Service
Organizational Skills
Multitasking Abilities
Cash Handling
Collaboration and Teamwork
Personal Qualities
- Highly motivated with the ability to undertake self-directed learning and look forward to taking on the challenge of learning new tasks
- Ability to recognise limitations and ask for help when required
- Hard working and diligent
- Ability to be patient and listen
- Excellent written and oral skills
References
- Lucy McNamara- Colleague Pharmacy Assistant Blooms The Chemist Mudgee - 0419285159
- Debra Brown - Colleague Pharmacy Assistant Blooms The Chemist Mudgee - 0402256702
Timeline
Pharmacy Assistant
Blooms The Chemist Mudgee
2023.10 - Current
Practice Nurse
Narara Valley Medical Centre
2018.01 - 2021.05
Medical Assessment Unit- Mona Vale Hospital (MAU)
2014.12 - 2016.12
Acting Clinical Nurse Educator
Acute Assessment Unit
2013.03 - 2013.06
RN
Acute Assessment Unit- Royal North Shore Hospital
2012.11 - 2014.11
Medical Assessment ward and Emergency department (MAU 12c & MAUED) - Royal North Shore Hospital
2012.05 - 2012.11
Emergency Assistance Registered Nurse
Customer Care
2011.07 - 2012.05
Registered Nurse
Dalross Adventist Hospital
2010.09 - 2011.06
Registered Nurse
The Hamlets at Penticton
2010.03 - 2010.06
Registered Nurse
Acute Post Acute Care
2008.04 - 2009.11
Registered Nurse
Emergency Department, Mona Vale Hospital
2006.04 - 2008.04
Emergency Department and Intensive Care Unit, Mona Vale Hospital
2005.04 - 2006.04
Manly and Mona Vale Hospital
2004.04 - 2005.04
Bachelor of Nursing -
Whitireia Community Polytechnic
Sixth form Certificates -
Waikato Diocesan School for Girls
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