EMMA JIANG
SYDNEY,NSW
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Friendly and reliable retail assistant with experience in fast-paced retail and customer service environments. Skilled in assisting customers, processing transactions, maintaining store presentation and working efficiently under pressure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Glassons
01.2025 - Current
- Provided front-facing customer service, assisting with enquiries, sizing and product selection
- Maintained a clean and organised store environment, supporting smooth daily operations
- Processed transactions accurately using POS systems
- Assisted with stock management and inventory organisation
- Worked collaboratively during high-traffic periods to ensure efficient service
Crew Member & Barista
05.2022 - 10.2023
- Handled high-volume customer interactions both in person and via drive thru communication styles
- Managed orders efficiently while maintaining accuracy and professionalism
- Prepared a wide range of coffee beverages using commercial coffee machines in a fast-paced environment
- Worked collaboratively within a team to ensure smooth daily operations
- Managed multiple orders simultaneously while maintaining accuracy and attention to detail
Volunteer
01.2023
- Assisted with customer interactions and general event support
- Provided directions and support to attendees
Education
Bachelor of Business and Marketing -
Macquarie University
Skills
- Customer Service
- Multitasking and Teamwork
- Handling customers' enquiries
- Basic administrative support
- Maintaining store presentation
- Microsoft Word
- Excel
- Time management
- Multitasking
- Teamwork
- Communication
- Cash handling
- POS System
Languages
Chinese (Mandarin)
Timeline
Retail Assistant
Glassons
01.2025 - Current
Volunteer
01.2023
Crew Member & Barista
05.2022 - 10.2023
Bachelor of Business and Marketing -
Macquarie University