Emma Johnston
Wishart,QLD
Summary
At Kew Hair Studio, I excelled in enhancing client satisfaction and salon revenue by offering personalized consultations and upselling products, leveraging my strong communication and customer service skills. My adeptness at managing appointments and maintaining a sanitized environment contributed to a significant increase in positive client feedback and referrals.
As I have only worked within the one industry, I'm definitely eager to step outside of my comfort zone and take on new rolls and new experiences as an employee. As i am wanting to widen my experiences within the work industry.
Due to me only working in one workplace this does show that I am loyal and are dedicated to the work load given and no hard task will scare me away from giving up.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hairdresser
Kew Hair Studio
07.2020 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
Education
Justice Studies Currently Studing
South Bank Tafe of Queensland
South BankCompleted Year 12
St Thomas More College
Sunnybank, QLD11.2021
Skills
- Proficient Customer Service
- Customer Service and Engagement
- Time Management Skills
- Fast learner
- Communication skills
- Adaptability
- Problem Solving
- Teamwork
- Answering phone calls
- Cleaning
Accomplishments
Cert I in Business
Cert III in Business
Cert II in Active Volunteering
- As part of volunteering I did work experience for Bunnings sausage sizzles and participated as a team leader for the uniting Church day camp program.
RSA
- Did work experience at Algester bowls club behind the bar serving clients alcoholic and non-alcoholic beverages.
Cert II in Hospitality
Cert III in Hospitality
- Within the hospitality unit I did work experience for the coffee club and helped serve food and drinks at multiple school functions.
- Also did experience at the Algester bowls club serving customers, waiting tables and handing out food to tables.
Cert III in Hairdressing
Additional Information
Work availability- Thursday to Sunday all day
Certification
Amy Woodford
0475 674 422
Krystal Brew
0432 627 611
Timeline
Hairdresser
Kew Hair Studio
07.2020 - Current
Justice Studies Currently Studing
South Bank Tafe of Queensland
Completed Year 12
St Thomas More College
Amy Woodford
0475 674 422
Krystal Brew
0432 627 611
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