Emma Kate Ward

Manage and support the sales team through coaching, training, and sales guidance.

• Train and onboard new recruits, providing tools and support for long-term success.

• Identify and pursue new business opportunities through outbound engagement and lead nurturing.

• Strengthen and grow existing customer relationships through proactive account management.

• Keep clients informed about new product launches and updates.

• Develop tailored proposals and submissions to win and retain business.

• Maintain detailed activity logs, sales data, and lead tracking using NetSuite CRM.

• Collaborate with design and marketing teams to develop campaigns that drive sales and customer engagement.

• Attend and coordinate trade shows to represent the brand and expand market reach.

• Respond to inbound enquiries from new and existing retail clients.

• Prepare and issue quotes, promotional offers, and custom product bundles.

• Submit and manage accurate sales orders using NetSuite.

• Deliver reliable, friendly support to ensure customer satisfaction and loyalty.

• Contact potential clients and retailer head offices to promote product ranges and build strong business relationships
• Research organizations and key individuals to uncover new business opportunities
• Increase the value of current customer accounts while attracting and onboarding new clients
• Keep clients informed about new product ranges and updates to maintain engagement
• Develop tailored submissions, proposals, and presentations aligned with client needs and company goals
• Utilize NetSuite CRM to manage leads, track opportunities, and maintain accurate, up-to-date client records
• Collaborate with sales and design teams to ensure business development strategies are effectively executed
• Work with retailers to establish mutually beneficial terms and long-term partnerships
• Coordinate and attend trade shows and industry events to enhance brand visibility and generate new leads
• Develop and execute sales and marketing initiatives such as product bundles, promotional discounts, and seasonal offers to drive revenue growth
• Plan and deliver targeted EDM campaigns to support promotions, increase customer engagement, and boost product visibility

• Receive inbound phone sales/queries from new and existing retail customers.
• Conduct outbound phone sales calls direct to retailers
• Maintain ongoing relationships with customers.
• Record daily activities, calls & sales into Netsuite CRM program.
• Address customer queries regarding our product, prices & ETA’s
• Deliver exceptional account service to maintain & strengthen customer loyalty
• Prepare & provide quotes to customers
• Maintain knowledge of our ever-growing range of electronic products. i.e. Bluetooth headphones, speakers & mobile phone charging accessories
• Advised customers of new products available to add to their range
• Provide customers with monthly specials to increase their monthly spend
• Submit accurate & detailed orders into Netsuite ordering system
• Attend & set up tradeshows to market our products and increase customers and sales

• Created costings & pricing for several fashion brands
• Submit detailed orders to suppliers using both excel & internal ordering system
• Created & send order confirmations to clients
• Managed sales report
• Unpacked/checked stock received from suppliers
• Packed orders for customers
• Provided support for Director and Sales Managers
• Assisted with customer service enquiries via email or phone
• Worked to strict deadlines
• Set up showroom & priced samples for showings

• Managed current relationships with key international accounts/clients
• Developed new business
• Submitted detailed orders to system
• Monitored and tracked orders; Direct to client or Freight Forwarder
• Booked international/local couriers for client samples
• Briefed and coordinated internal team on both licensed product packaging and presentation artwork.
• Handled proofing and approving of artwork
• Coordinated photography on product shots for presentations and client catalogues
• Updated excel costing sheets for internal reference
• Pitched new licensed products to clients
• Created product presentations for clients
• Resolved customer complaints and requests
• Ensured all customer details are up to date in internal system
• Booked client meetings/managed calendars for Toy Shows
• Worked on major licensed brands: Nickelodeon, Disney/Disney Pixar & Marvel
• Worked with HK QA to ensure all packaging supports clients requirements
• Assisted HK accounts on securing client payment

• Assisted with the development of a number of licensed and unlicensed retail items for major retailers (products incl. Toys, Home wares & Merchandise for different events)
• Submitted detailed orders into TPF internal system, following orders through to delivery, either direct to client or Freight Forwarder
• Calculated and provided clients with all product specs and shipping details.
• Provided support for Sales & Account managers
• Assisted with sales pitches to win new business
• Coordinated & developed a catalogue website for personalised product
• Worked on a number of large retail accounts. (Big W, Target, Coles Express)
• Managed multiple projects
• Contact point for NZ sales agent
• Worked closely with several departments, including Production, Creative Services, Photography & QA
• Ensured all jobs are carried out within agreed time frames and to the expectation of the clients
• Calculating costings and margins to suit different retailers
• Created detailed presentations for clients
• Worked to strict deadlines & critical paths

• Updated and maintained information on four websites (Coco-Cola Amatil Merchandise)
• Addressed incoming customer service inquiries both via phone and email
• Uploaded Images/Product Descriptions/Pricing/Inventory
• Researched product information and details
• Processed product returns/exchanges
• Maintained product units & reordered when required
• Prepared and processed quotes and purchase orders
• Maintained ongoing contact with freight companies on tracking orders
• Assisted with product development
• Created sales flyers to send to clients
• Worked with creative services to create finished product artwork
• Prepared Power Point documents for presentations
• Building & maintaining relationships with suppliers

• Managed advertising schedules and material for clients of five Territory Account Managers, from entry of bookings to guiding the advertising artwork through to the final print stage
• Keyed in bookings
• Coordinated the advertisements, artwork & editorials appearing in several features for publication
• Pagination- Designed the advertising space layout of the City Weekly news magazine
• Worked with a wide range of parties, including clients, senior management, photographers, production and editorial staff
• Worked with several in-house computer programs: Page layouts/Edition Builder/Cyber Booking Systems/RAMS
• Trained new staff in all areas of coordination roles

• Provided support for Sales & Account managers
• Assisted with sales pitches to win new business
• Coordinated & developed a catalogue website for personalised product
• Worked on a number of large retail accounts. (Big W, Target, Coles Express)
• Managed multiple projects
• Contact point for NZ sales agent
• Worked closely with several departments, including Production, Creative Services, Photography & QA
• Ensured all jobs are carried out within agreed time frames and to the expectation of the clients
• Calculating costings and margins to suit different retailers
• Created detailed presentations for clients
• Worked to strict deadlines & critical paths