Emma King
Perth,NSW
Summary
Professional with a proven track record at Follicle and Huggcon, excelling in customer relations and time management. Enhanced front desk efficiency by streamlining operations and optimizing appointment scheduling. Adept at verbal communication and maintaining a pleasant demeanor, ensuring exceptional client experiences. Skilled in handling cash transactions and maintaining accurate records.
My previous 2 jobs show my loyalty to a company and i thrive on customer service. I am hard working yet bubbly with firmness when needed. Nothing upsets or worry's me and i feel this is where i thrive and have done extremely well at previous jobs
Overview
13
13
years of professional experience
Work History
Receptionist
Huggcon Pty LTD
Perth, WA
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with my boss and satff members, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Beauty Therapist
Follicle Australia
Subiaco, WA
09.2012 - 02.2021
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including specialised facials, IPL, waxing and more.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
Education
No Degree - Beauty Therapy
Australian Beauty College
Perth, WA12-2004
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Pleasant and happy
Timeline
Receptionist
Huggcon Pty LTD
09.2022 - Current
Beauty Therapist
Follicle Australia
09.2012 - 02.2021
No Degree - Beauty Therapy
Australian Beauty College