EMMA LEBOEUF
Chelsea Heights,VIC
Summary
Dynamic professional with a proven track record at DANDENONG MITSUBISHI, enhancing customer satisfaction and streamlining support experiences. Expert in organization and exceptional customer service, I've significantly contributed to team success through innovative solutions and effective team collaboration. Skilled in multitasking, phone answering and interpersonal communication, I consistently exceed client expectations.
Overview
4
4
years of professional experience
Work History
Receptionist
DANDENONG MITSUBISHI
Dandenong, VIC
04.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Worked towards increasing customer's rating's for the company
Call Center Consultant
Pentana Solutions
Notting Hill, VIC
12.2022 - 03.2023
- Worked closely with team members to develop innovative solutions for recurring customer issues, resulting in a more streamlined support experience.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Worked to increase bookings and give customer's a thorough understanding in what i was selling them
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to create a positive work environment, boosting employee morale and productivity.
KFC Team Member
KFC
Chelsea Heights, VIC
03.2020 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Kilbreda College
Mentone, VIC11.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Exceptional customer service
- Customer and client relations
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Multi-line telephone operation
- Attention to Detail
- Team Collaboration
- Team building
- Interpersonal Communication
Timeline
Receptionist
DANDENONG MITSUBISHI
04.2023 - Current
Call Center Consultant
Pentana Solutions
12.2022 - 03.2023
KFC Team Member
KFC
03.2020 - 11.2022
High School Diploma -
Kilbreda College