Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Macdonald

Morayfield

Summary

Dynamic customer service professional with experience at McDonald's, recognized for enhancing customer satisfaction through effective cash handling and problem resolution. Proven ability to train new staff and optimize service delivery, demonstrating reliability and adaptability in high-pressure environments. Committed to maintaining a welcoming atmosphere while ensuring punctuality and attention to detail. Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

McDonald's
04.2023 - Current
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive dining experience.
  • Maintained cleanliness and organization of workstations to meet health standards.
  • Collaborated with team members to optimize service delivery during peak hours.
  • Trained new cashiers on register operations and customer service protocols.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Newspaper Carrier

Newspaper Delivery
01.2022 - 02.2023
  • Delivered newspapers efficiently to designated routes, ensuring timely service and customer satisfaction.
  • Maintained accurate records of delivery routes and inventory for effective route planning.
  • Oversaw workflow processes for new carriers, providing training and guidance on best practices.
  • Implemented improvements in delivery efficiency, reducing time spent on each route through strategic planning.
  • Assisted in optimizing delivery schedules based on feedback and performance assessments to enhance productivity.
  • Assembled and bagged newspapers prior to delivery.
  • Maintained punctual delivery times for consistent customer service experience.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.

Education

No Degree - High School Diploma

Narangba Valley State High School
Narangba
11-2026

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility

Certification

  • Certified Hairdressing Assistant for TAFE QLD - June 2024 - June 2025

Timeline

Customer Service Cashier

McDonald's
04.2023 - Current

Newspaper Carrier

Newspaper Delivery
01.2022 - 02.2023

No Degree - High School Diploma

Narangba Valley State High School
Emma Macdonald