Emma McDonald
Canterbury,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Kmart
04.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues whilst adhering to company policies.
Back of House Cook
Red Rooster
02.2022 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing
- Prepared food items such as poultry (fried, roast and pre-prepared), fried items, rolls, burgers, and associated sides.
- Produced high volume orders per day
Customer Service Cashier
Carmine's Pizza Balwyn
04.2021 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Siena College
Camberwell, VIC10.2024
Skills
- Customer Service
- Teamwork
- Reliability and punctuality
- POS System Operation
- Cash Handling
Timeline
Retail Sales Associate
Kmart
04.2023 - 01.2024
Back of House Cook
Red Rooster
02.2022 - 09.2022
Customer Service Cashier
Carmine's Pizza Balwyn
04.2021 - 12.2021
High School Diploma -
Siena College
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