Emma McNaughton

Assist clients in their residential home by helping with tasks of daily living, behavioural management, providing a safe environment and monitoring clients physical and mental health.

Encouraged clients to maintain independence and identify needs and developed plans for improving the quality of life of the client.

Assist clients in accessing the community and provide social interaction 1:1 support.

Work collaboratively with the client, their families and management teams and follow client specific management plans.

Kept accurate records for client files and handled related paperwork.

Constantly seeking to improve the efficiency of the company and drive the business towards its goals.

• Contract Management
• Quality Management
• Tendering and Quoting
• Asset Management
• Compliance with all relevant laws and legislation
• Safety Management
• Interact with customers to build connections and nurture relationships.

Overseeing the company’s administration needs in a timely and efficient manner.

• Record management, complying with administrative systems, processes, and policies.
• Manage and coordinate staff inductions and professional learning activities.
• Implemented new software tools for streamlined project management and safety compliance (Simpro)
• Employee Payroll, preparation of BAS
• Xero, Word, and Excel competent
• Ordering and stock management

• Management of adult and paediatric patients
• Served as an effective liaison between patients, families, and healthcare professionals to ensure clear communication of relevant information.
• Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
• Contributed to the development of quality improvement initiatives aimed at enhancing patient safety measures within the ICU setting.
• Coordinated strategies and orders of different disciplines to provide patients' with exceptional care.
• Learned and adapted quickly to new technology and software applications.

• Worked with clients to ascertain medical history, potential issues, and areas needing support.
• Increased client referrals through outstanding service and results, fostering a reputation for excellence within the local community.
• Worked in collaboration with chiropractors and physiotherapist to meet clients treatment outcomes
• Compiled reports for ongoing treatment reviews for clients who required treatment under personal injury compensation.