Emma Miles

I worked as a waitress, kitchen hand, barista and ice cream scoop during my time at Dixie Blue, my responsibilities included:

• Enhancing customer satisfaction by providing attentive service and promptly addressing any concerns.
• Maintaining clean and welcoming dining environment, ensuring a positive guest experience.
• Delegating new employees staff and training them.
• Ensuring that the coffee I produced for customers was up to standard.
• Handling money and using POS systems.
• Being responsible for closing the establishment at the end of the day.
• Restocking shelves, fridges and freezers.
• Scooping ice cream as well as designating daily flavours, restocking when needed and cleaning the ice cream display at the end of every shift.

A family friend of my mother needed some help running their antique second-hand store and they called upon me to help. My duties in this retail position included:

• Ensuring cleanliness and sanitation by thoroughly washing and dusting vintage and antique pieces to be displayed.
• Maintaining a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Researching the value and origins of pieces so that I could price them correctly and inform customers of specific details of pieces they enquired about.

I worked as front of house staff with the Wandering Trout, my duties included:

• Enhanced customer satisfaction by implementing effective front of house management strategies.
• Regularly poured alcohol for customers and described the different types of alcohol available.
• Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
• Frequently and effectively used POS systems
• Waiting on tables and using deep fryers to prepare the food in a timely manner.
• ensuring a clean working and customer environment by frequently tending to the maintenance of the beer. taps

During my time at Earthwater Cafe, my duties included:

• Effectively operating a commerical dishwasher
• Managing cash transactions accurately, ensuring proper change was provided to customers as needed.
• Executing beautiful and delicious garnishes and side dishes for meals.
• Collaborating with team members to consistently provide efficient service during peak hours.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Through my high school, I was able to have the opportunity to experience what it was like working with wildlife, my duties included:

• Measuring out pellets and distributing them to the different animals.
• Navigating the large sanctuary.
• Catching and vaccinating quolls.
• Stocking up the gift shop.

Through my high school, there was an opportunity to volunteer at the Days For Girls charity organisation. I, and fellow colleagues went to meet some volunteers and for a week they taught us how to sew reusable menstrual pads to be sent to women and girls in developing countries that don't have access to disposable menstrual products.

A family friend offered to show me what it was like to work at a post office, my duties included:

• Sorting mail by a certain time every day
• Putting together displays and cut-outs sent by Auspost for the shop.
• Carding pigeon holes and numbering packages to the correct pigeon holes.
• Building rapport with regular customers through friendly interactions and attentiveness to their preferences.