PHOEBE ANN ROLLEN
Mole Creek,TAS
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable support and seamless coordination. Skilled in project management, strategic planning, and resource allocation. Known for achieving results and fostering productive work environment.
Overview
10
10
years of professional experience
Work History
Operations Officer
Kairos Care Pty Ltd
08.2024 - Current
- Coordinate and manage daily operational tasks to support smooth service delivery across NDIS programs.
- Answer high-volume incoming calls and respond to enquiries from clients, families, and support workers in a timely and professional manner.
- Handle end-to-end staff rostering and shift allocations, ensuring optimal workforce coverage and continuity of care.
- Monitor staff clock-ins/outs and maintain compliance with timesheets, progress notes, mileage, and expense submissions.
- Prepare and process payroll data based on submitted documentation and timesheets, ensuring accuracy and on-time payments.
- Liaise with support workers and clients to manage service bookings, cancellations, and schedule changes.
- Draft and send internal communications, client updates, and weekly team wrap-ups.
- Maintain accurate client records and staff documentation in compliance with NDIS standards.
- Provide administrative support to the management team including reporting, policy updates, and staff performance tracking.
- Coordinate with multidisciplinary teams to support client needs during hospital admissions or community access.
- Assist in onboarding and training new support workers, ensuring smooth integration into service delivery.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Administrator
YK Education
11.2023 - 08.2024
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Parent/Guardian Communication: Administrators often serve as the main point of contact for parents or guardians, addressing any concerns, providing updates on student progress, and fostering positive relationships between the tutoring centre and families.
- Roster Coordinator
- Payroll
- Student Enrollment and Progress Tracking: Administrators oversee the enrollment process, including assessing students' needs and goals, matching them with appropriate tutors, and monitoring their progress over time. They may also handle communication with parents or guardians regarding student performance.
- Staff Management: This involves hiring, training, and managing tutors to ensure they are equipped to provide effective instruction. Administrators also handle scheduling and assigning tutors to students based on their needs and availability.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Responded to website correspondence, social media, posts and emails.
- Boosted brand engagement by creating compelling social media posts and campaigns.
Administrative Manager
A70 INVESTMENT IN COMMERCIAL ENTERPRISE
09.2022 - 09.2023
- Participating in Tenders in private or government sectors in UAE, United Nations and other international Tender websites.
- Finding manufacturers and communicating with them to become a partner for Oil & Gas, health care & food and Beverage.
- Making quotation, Invoice, & brochures
- Creating agreements and contracts
- Oversaw successful planning and execution of staff meetings, parties and events.
- Maximized branding outreach by facilitating marketing initiatives.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Targeted new customers to grow geographic reach and increase revenue
Purchasing Officer
New Fujairah Hospital
08.2018 - 08.2022
- Received request from all departments of the hospital particularly for Medical consumables & disposables, Surgical instruments, medical device & medical equipment
- Obtain price quotes from different suppliers
- Negotiate with vendors to obtain product and services information such as price, availability and delivery schedule
- Tracking orders and ensure timely deliveries and quality of product
- Organized and updates data base purchased requisition from end user
- Decreased material expenses by 80% by managing tracking and supply
- Identified and targeted critical procurement issues
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors
- Established clear lines of communication between business and clients.
Customer Service Representative
AT&T Mobile
04.2015 - 07.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times. 60-80 calls for 8 hours shifts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Graduate Diploma - Graduate Diploma of Management
Australian International Harbour College
10.2025
Bachelor of Science - Criminology
Yllana Bay View College
04.2014
Skills
- Bid coordination
- Vendor sourcing
- Invoicing and Quotation
- Contract Negotiation
- Excellent verbal/written
- Procurement and logistics Organized and effective professional well-versed in using proven
- Communication and human relations skills Experienced Purchasing professional with top-notch
- Customer Service
- Administrative and Clerical Support
- Graphics Creation
- Activities to maintain optimal inventory
- MS Office
- Information Confidentiality
- New Hire Onboarding
- Project Coordination
- Technical Documentation
- Expense Monitoring
- Office Administration
- Consultative Sales
- Data Collection
- Product Knowledge
- Appointment Scheduling
- Shiftcare
Languages
English
Professional Working
Timeline
Operations Officer
Kairos Care Pty Ltd
08.2024 - Current
Administrator
YK Education
11.2023 - 08.2024
Administrative Manager
A70 INVESTMENT IN COMMERCIAL ENTERPRISE
09.2022 - 09.2023
Purchasing Officer
New Fujairah Hospital
08.2018 - 08.2022
Customer Service Representative
AT&T Mobile
04.2015 - 07.2018
Bachelor of Science - Criminology
Yllana Bay View College
Graduate Diploma - Graduate Diploma of Management
Australian International Harbour College
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