Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
2023.11 - 2024.03
Employed in the casual pool to be called on when required.
Operations Support Officer - Shared Care Hub
Department of Transport and Main Roads - TransLink Division
2023.03 - 2023.10
Facilitate the development and operation of the Shared Care Hub within School Transport
Assess and Data Enter School Transport Assistance Scheme (STAS) applications for the entire state of Queensland
Develop process and provide training for Shared Care.
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
2022.08 - 2023.03
Complete Data Entry tasks with accuracy and attention to detail
Investigate and resolve mismatch of data from Service Providers and other stakeholders
Run Payment processes for paying Service Providers according to their agreed upon contract, generate reports and correspondence in line with departmental policy
Create, modify, and update Contract Maps for Service Providers and Staff in MapInfo.
Administration Assistant
Future Directions Financial Services
2017.05 - 2018.04
Process Insurance Renewal notices in accordance with ASIC requirements, and processed payments for renewals
Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers
Answered phones and delivered important messages to staff.
Billing Support Officer
Ergon Energy Retail
2015.03 - 2016.06
Investigate and correct bills or accounts flagged through daily reporting
Process Drought Relief Assistance in accordance with Governmental Requirements.
Customer Service
Rockmans
2014.12 - 2015.03
Increased client satisfaction by providing excellent customer service.
Provided outstanding customer service.
Used in-store system to locate inventory and place special orders for customers.
Managed efficient cash register operations.
Checkout Operator
Big W
2004.02 - 2009.06
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Operated and closed out drawers with high accuracy to maintain balanced registers.
Maintained organized and orderly front end and removed carts, baskets, and debris.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Digital Media & Media Studies
Deakin University
Online
12.2025
Associate Degree of Business - undefined
University of Southern Queensland
01.2014
Certificate III in Business Administration - Finance
Sarina Russo Training
10.2010
Skills
Excellent Computer Skills
Excellent Communication Skills
Attention to Detail
Teamwork Skills
Problem Solving Skills
Highly organized and efficient
Fast Learner
Honesty and Integrity
Interpersonal Skills
Adaptability
Personal Information
Driving License: Queensland Open C Class - Current
Certification
Good Decisions Training - Queensland Ombudsman - February 2023
Timeline
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
2023.11 - 2024.03
Operations Support Officer - Shared Care Hub
Department of Transport and Main Roads - TransLink Division
2023.03 - 2023.10
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
2022.08 - 2023.03
Administration Assistant
Future Directions Financial Services
2017.05 - 2018.04
Billing Support Officer
Ergon Energy Retail
2015.03 - 2016.06
Customer Service
Rockmans
2014.12 - 2015.03
Checkout Operator
Big W
2004.02 - 2009.06
Bachelor of Arts - Digital Media & Media Studies
Deakin University
Associate Degree of Business - undefined
University of Southern Queensland
Certificate III in Business Administration - Finance
Sarina Russo Training
Good Decisions Training - Queensland Ombudsman - February 2023
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