EMMA NEILSEN
Granville
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
11.2023 - 03.2024
- Employed in the casual pool to be called on when required.
Operations Support Officer - Shared Care Hub
Department of Transport and Main Roads - TransLink Division
03.2023 - 10.2023
- Facilitate the development and operation of the Shared Care Hub within School Transport
- Assess and Data Enter School Transport Assistance Scheme (STAS) applications for the entire state of Queensland
- Develop process and provide training for Shared Care.
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
08.2022 - 03.2023
- Complete Data Entry tasks with accuracy and attention to detail
- Investigate and resolve mismatch of data from Service Providers and other stakeholders
- Run Payment processes for paying Service Providers according to their agreed upon contract, generate reports and correspondence in line with departmental policy
- Create, modify, and update Contract Maps for Service Providers and Staff in MapInfo.
Administration Assistant
Future Directions Financial Services
05.2017 - 04.2018
- Process Insurance Renewal notices in accordance with ASIC requirements, and processed payments for renewals
- Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers
- Answered phones and delivered important messages to staff.
Billing Support Officer
Ergon Energy Retail
03.2015 - 06.2016
- Investigate and correct bills or accounts flagged through daily reporting
- Process Drought Relief Assistance in accordance with Governmental Requirements.
Customer Service
Rockmans
12.2014 - 03.2015
- Increased client satisfaction by providing excellent customer service.
- Provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
Checkout Operator
Big W
02.2004 - 06.2009
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Digital Media & Media Studies
Deakin University
Online12.2025
Associate Degree of Business - undefined
University of Southern Queensland
01.2014
Certificate III in Business Administration - Finance
Sarina Russo Training
10.2010
Skills
- Excellent Computer Skills
- Excellent Communication Skills
- Attention to Detail
- Teamwork Skills
- Problem Solving Skills
- Highly organized and efficient
- Fast Learner
- Honesty and Integrity
- Interpersonal Skills
- Adaptability
Personal Information
Driving License: Queensland Open C Class - Current
Certification
- Good Decisions Training - Queensland Ombudsman - February 2023
Timeline
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
11.2023 - 03.2024
Operations Support Officer - Shared Care Hub
Department of Transport and Main Roads - TransLink Division
03.2023 - 10.2023
Assistant Operations Officer
Department of Transport and Main Roads - TransLink Division
08.2022 - 03.2023
Administration Assistant
Future Directions Financial Services
05.2017 - 04.2018
Billing Support Officer
Ergon Energy Retail
03.2015 - 06.2016
Customer Service
Rockmans
12.2014 - 03.2015
Checkout Operator
Big W
02.2004 - 06.2009
Bachelor of Arts - Digital Media & Media Studies
Deakin University
Associate Degree of Business - undefined
University of Southern Queensland
Certificate III in Business Administration - Finance
Sarina Russo Training
- Good Decisions Training - Queensland Ombudsman - February 2023
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