Emma Newham
Bohle Plains,QLD
Summary
Results-driven Center Manager known for exceptional ability to oversee operations, ensuring high productivity and efficient task completion. Attentive and creative professional passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
13
13
years of professional experience
Work History
Centre Manager
AEIOU Foundation
Idalia, QLD
02.2018 - Current
- Monitor and manage daily operational performances
- Lead and mentor centre staff
- Build collaborative relationships with families and other stakeholders
- Ensure compliance with relevant legislation
- Assisted in scheduling activities and managing staff assignments.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control, payroll and customer service.
- Communicated effectively with families regarding service options and updates.
- Maintained documentation of children's progress and Centre activities.
- Helped organise training sessions for new staff on policies and procedures.
- Collaborated with multidisciplinary teams to develop individualised care plans.
Learning Facilitator/ WHS Representative
AEIOU Foundation
Kirwan
09.2015 - 01.2018
- Supporting lead educator of the Early Childhood Room
- Supporting children with ASD
- Behavioural management
- Implementing learning tasks
- Carrying out Work Health and Safety duties
Assistant Manager
Guzman Y Gomez
Townsville, QLD
08.2014 - 09.2015
- Greeted each customer as they walked through the door to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Assisted customers with food selection, inquiries and order customization requests
- Managed wide variety of customer service and administrative tasks to resolve customer issues efficiently and effectively
- Preparation of food
- Cleaning and organizing of restaurant
- Leaded staff through shifts
- Training of staff members
- Data entry
Room Leader/Facilitator
AEIOU Foundation
Kirwan, QLD
04.2012 - 08.2014
- Planning of weekly lessons
- Setting academic goals alongside parents and therapist team
- Behaviour management
- Leading staff within the Care Room
- Toilet Training
- Data Entry
Education
Bachelor of Education - Early Childhood - Early Childhood Care And Education
University of Southern Queensland
Toowoomba, QLD07-2028
Diploma of Early Childhood Education & Care -
Kath Dickson
Queensland01.2016
High School Diploma -
Kirwan State High School
Queensland01.2011
Skills
- MS Proficient
- Exceptional Communication skills
- Creative problem solver
- Quick Learner
- Proficient in cash management
- Trusted Key holder
- Lesson planning
- Child development
- Parent collaboration
- Health and safety
- Customer service
- Training coordination
Hobbies and Interests
- Sports (Netball, Soccer, Touch and Swimming)
- Volunteer Work
- Music
- Travelling
Personal Information
Date of Birth: 12/06/94
References
- Ruth Baines, AEIOU Centre Manager/Room Leader, 0427 576 400
- Rhana Gelens, AEIOU Speech Pathologist, 0403 256 317
Timeline
Centre Manager
AEIOU Foundation
02.2018 - Current
Learning Facilitator/ WHS Representative
AEIOU Foundation
09.2015 - 01.2018
Assistant Manager
Guzman Y Gomez
08.2014 - 09.2015
Room Leader/Facilitator
AEIOU Foundation
04.2012 - 08.2014
Bachelor of Education - Early Childhood - Early Childhood Care And Education
University of Southern Queensland
Diploma of Early Childhood Education & Care -
Kath Dickson
High School Diploma -
Kirwan State High School
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