Emma Nguyen
Noble Park, Melbourne,VIC
Summary
Skilled waitress and bartender offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable drinking experience. Maintains thorough knowledge of menu to make recommendations.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Tamworth Vietnamese Restaurant
Tamworth, NSW
10.2022 - 01.2024
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Greeted customers and provided menus.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Learned to properly handle cash transactions and process credit card payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
High School Diploma -
Carwatha College P-12
Noble Park, VIC11-2025
Skills
- Food presentation
- Order Management
- Positive and professional
- Exceptional customer service
- Point of Sale (POS) system operations
- Liquor, wine, and food service
- High-volume dining
- Effective customer upselling
- Strong Work Ethic
- Ordering Procedures
- Relationship Management
- Dining customer service
Affiliations
- Cooperating healthy work out sessions while maintaining a balanced academic life.
- Invested in sports such as cricket, volleyball, and badminton.
- Occasionally read to boost up my information intake skills.
- Have a good social condition at school, sometimes go on excursion and programs promoting a better lifestyle.
- Take part in contributing to Catholic church.
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Accomplishments
- Earn a leadership role from year 7 to 9. (House embassador)
- Winning local volleyball championship in 2022.
- Achieve recognition of Mathematic.
- Winning in team debate among high school community.
References
References available upon request.
Timeline
Waitress Trainee
Tamworth Vietnamese Restaurant
10.2022 - 01.2024
High School Diploma -
Carwatha College P-12
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