Emma Norton
Summary
Highly motivated, compassionate and dedicated individual with over 10 years of progressive experience with service users across customer service, administration and clinical roles.
I deliver a high standard of person centred care through excellent interpersonal skills. Adaptable, reliable and conscientious; thrives in multi-disciplinary teams while also capable of working autonomously. Proven ability to prioritise workload, maintaining strong attention to detail in fast paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Nursing Associate
Royal Papworth Hospital
Cambridge, England
2023.09 - 2025.11
- Delivered person centred care to a high volume of cardiac and thoracic day case patients, admitting up to 45 individuals daily on a nurse-led unit, completing risk assessments to ensure safety and efficiency.
- Provided post procedure recovery monitoring in a fast paced turnover environment, assessing vital signs, managing pain and facilitating same-day discharges.
- Perform clinical procedures including venepuncture, cannulation, ECG recording, blood sugar monitoring and wound care for patients undergoing angioplasties, pacemaker insertions, ablations, cardioversions and other diagnostic investigations, adhering to evidence based practice.
- Administer oral medications while maintaining accurate documentation.
- Supporting patients and relatives through compassionate communication and education on procedures, recovery and promoting healthy lifestyle choices.
- Liaise with members of the multi-disciplinary team including consultants, registered nurses and allied heath professionals to develop and implement personalised care plans.
- Recognise, respond to and escalate deteriorating patients.
- Excellent time management skills and ability to prioritise in a fast paced environment.
- Supervising and training junior members of the team.
Healthcare Support Worker
Royal Papworth Hospital
Cambridge, England
2019.05 - 2023.09
- Assist registered nurses to prepare patients for cardiac and thoracic procedures.
- Provide basic personal care such as helping patients wash, dress, toileting, assisting with mobility and ensuring comfort during recovery and serving meals.
- Performing routine clinical observations, ECG, venepuncture, cannulation, urine testing, application of anti-embolic stockings, wound care, blood sugar monitoring and escalating any concerns to registered nurses.
- Excellent, compassionate communication with patients and relatives offering emotional support and reassurance
- Maintain a clean and safe environment, stocking supplies, making beds, chaperoning patients and escorting patients to and from procedures.
Ward clerk
Royal Papworth Hospital
Cambridge, England
2017.11 - 2019.05
- Act as the first point of contact - welcoming patients, visitors and relatives and booking in patients on the system, always ensuring patient privacy, discretion and courtesy is displayed at all times.
- Handling telephone enquiries and emails and directing messages appropriately and professionally.
- Updating electronic systems in real time to reflect admissions and discharges.
- Manage patient records and maintain confidentiality ensuring data protection rules are always adhered to.
- Tracking, requesting and sending patient medical files.
- Support staff with filing, faxing, scanning, photocopying, laminating documents and ordering supplies, maintaining stock level.
- Arrange transport for patients.
- Assisting with audits or relevant complaints.
- Competent using Microsoft Office software and other electronic systems relevant to the hospital.
- Train new members of staff on use of software and day-to-day responsibilities.
Customer service assistant
The Co-operative Food
St Neots, Cambridgeshire, England
2015.06 - 2017.11
- Greeting customers and responding to queries, providing excellent customer support by resolving issues promptly.
- Operating the checkout tills efficiently, to ensure high standard shopping experience.
- Replenishing and rotating stock, checking dates, prices and temperatures.
- Helping to maintain a clean, presentable and safe store.
- Key holder duties - opening and closing the store, receiving deliveries, delegating tasks, making tannoy announcements, cashing up the till/handling cash at store closing.
- Working behind the kiosk selling alcohol and tobacco products, ensuring Challenge 25 is adhered to and checking for identification when required.
- Explaining Co-op membership and encouraging sign-ups.
Education
Foundation Degree in Science - Nursing Associate
Anglia Ruskin University
Peterborough, England 2021.09 - 11/2023
A-Levels - Sociology
Longsands Academy
Cambridgeshire England 2014.09 - 06/2016
A-Levels - Psychology
Longsands Academy
Cambridgeshire, England 2014.09 - 06/2016
A-Levels - Health and Social Care
Longsands Academy
Cambridgeshire, England 2014.09 - 06/2016
GCSEs - Maths
Longsands Academy
Cambridgeshire, England 2012.09 - 06/2014
GCSEs - English
Longsands Academy
Cambridgeshire, England 2012.09 - 06/2014
Skills
- Person centred care and compassion
- Excellent communication skills
- Teamwork and multidisciplinary collaboration
- Excellent time management and prioritisation
- Escalation and decision making
- Adaptability and flexibility
- Attention to detail
- Reliability and professionalism
- Able to grasp new concepts quickly
- Thrives in fast paced, high pressure environments
Certification
Care Certificate
Basic Life Support
Timeline
Nursing Associate
Royal Papworth Hospital
2023.09 - 2025.11
Foundation Degree in Science - Nursing Associate
Anglia Ruskin University
2021.09 - 11/2023
Healthcare Support Worker
Royal Papworth Hospital
2019.05 - 2023.09
Ward clerk
Royal Papworth Hospital
2017.11 - 2019.05
Customer service assistant
The Co-operative Food
2015.06 - 2017.11
A-Levels - Sociology
Longsands Academy
2014.09 - 06/2016
A-Levels - Psychology
Longsands Academy
2014.09 - 06/2016
A-Levels - Health and Social Care
Longsands Academy
2014.09 - 06/2016
GCSEs - Maths
Longsands Academy
2012.09 - 06/2014
GCSEs - English
Longsands Academy
2012.09 - 06/2014