Emma Parks
Brunswick East,VIC
Summary
Proven professional with a track record of enhancing customer satisfaction at Bakers Delight, where I leveraged organization skills and problem-solving abilities to address customer needs effectively. Achieved a 96% 5-star rating through exceptional service and teamwork. Skilled in data entry and adept at multitasking, I excel in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Flues And Fires
06.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organised and dispatched 30+ quotes daily, ensuring timely and accurate information and delivery
Sales Assistant
Bakers Delight
04.2019 - 05.2021
- Assisted an average of 100 customers per shift, providing tailored recommendations and enhancing customer satisfaction.
- Merchandised and replenished stock throughout shifts, maintaining store cleanliness and optimising product placement to boost sales.
- Collaborated with the team to deliver exceptional customer service, contributing to the stores highest 5-star rating of 96%.
Education
Ph.D. - Genetics
La Trobe University
Melbourne, VIC04.2027
Master of Science - Genetics
La Trobe University
Melbourne, VIC05.2024
Bachelor of Biomedical Science (Honours) -
La Trobe University
Melbourne, VIC12.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Flexible and Adaptable
- Multitasking
- Problem-Solving
- Lab equipment maintenance
- Scientific Writing
- Laboratory safety protocols
- Research and documentation
- Chemical Handling
Certification
- Certification III in Mandarin
- First aid (level 1)
- Certificate III in Food Processing (Sales)
Timeline
Receptionist
Flues And Fires
06.2021 - 02.2023
Sales Assistant
Bakers Delight
04.2019 - 05.2021
Ph.D. - Genetics
La Trobe University
Master of Science - Genetics
La Trobe University
Bachelor of Biomedical Science (Honours) -
La Trobe University
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