Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Penner

Mount Isa ,Qld

Summary

I am a 23 year old female Canadian in Australia (2nd year) on a WHV with extensive experience in animal care and customer service. My skills range from being alone in a quick pace environments causing on the spot problem solving. To a working with a team helping customers needs in a calm and friendly environment. Outgoing and bubbly and easily make friends with those around me.


As soon as I graduated high school I started college part time studying psychology with an end goal of helping troubled youth work with horses. Decided to take some time and travel and work before I head back and finish up my degree.

Overview

4
4
years of professional experience

Work History

Station Hand

Calton Hills Station
03.2024 - 06.2024

Drafting, processing and trucking cattle. Tailing weaners on horseback along with bringing along 10 horses in their training. General station duties also included checking/ repairing fences, building portable yards, lick runs etc.

Stud Hand

Yulong Stud
09.2023 - 02.2024

Preparing young racehorses for sales. Duties included feeding, cleaning, and exercising horses. Taking care of them mentally and physically to best represent the stud farm and set them up for their racing career.

Station Hand

Calton Hills Station
06.2023 - 09.2023

Mustering on horseback, tailing weaners horse back. Drafting, processing, trucking cattle. Only reason for leaving was to go to Yulong as listed above for the race horse sales

Appointment Coordinator and Detailer

Vernon Toyota
09.2021 - 03.2023

Appointment coordinator included working at front desk helping customers book appointments for their vehicles. Addressing what issues were going on and how to direct them in the best direction financially and logically to get the car fixed.


Booking appointments on the computer along with over the phone when customers couldn’t make it into the front office. Other duties included filing, organizing, and addressing customer needs.


Worked at reception when needed, taking phone calls and forwarding customers to the right department. Greeting customers when they entered Toyota and helping with any questions they had.


Detailing included cleaning cars inside and out. Working on customer and lot owned vehicles. The interior included a very intense detailed orientated clean to make used vehicles appear brand new. Then finishing the outside by washing then using a polisher to restore paint and take out any buffs and scratches.

Dog Kennel Attendant

Hy Country Kennels
04.2021 - 09.2021
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.

Farm Hand

Hunter Hill Farm
02.2020 - 11.2020

Farm hand for a family run equestrian centre. Taking care of client and owners horses, duties including cleaning stables, feeding and monitoring horses health.


Addressing public on where to place their horses when arriving upon facility and tending to day clients horses needs.

Education

Associates Of Arts - Psychology

Okanagan College
Vernon, British Columbia

Skills

  • Strong Organization
  • Client Relationship Building
  • Patient confidentiality
  • Call center experience
  • Appointment Scheduling
  • Heavy Lifting
  • Animal Care
  • Livestock Handling
  • Physical Stamina
  • Complex Problem-Solving

Accomplishments

In 2015 I took part in a horseback ride across Canada with a group called Communities for Veterans Foundation. It was a horseback ride across the country to raise awareness to contemporary veterans coming back from service suffering with mental health. We would teach them how connecting with a horse can ground your emotions, then we would ride through their hometown. By doing this also taught the public to acknowledge veterans and thank them for their service which can save someone’s life.

Timeline

Station Hand

Calton Hills Station
03.2024 - 06.2024

Stud Hand

Yulong Stud
09.2023 - 02.2024

Station Hand

Calton Hills Station
06.2023 - 09.2023

Appointment Coordinator and Detailer

Vernon Toyota
09.2021 - 03.2023

Dog Kennel Attendant

Hy Country Kennels
04.2021 - 09.2021

Farm Hand

Hunter Hill Farm
02.2020 - 11.2020

Associates Of Arts - Psychology

Okanagan College
Emma Penner