Emma Perriotte

• Developed informational documents such as brochures, information and fact sheets, enrolment documents.
• Increased organizational transparency by promoting open communication channels among departments in order to provide most up to date information.
• Played a pivotal role in crisis communication planning, mitigating potential risks during enrolment situations
• Assisted with developing and managing more comprehensive and coherent documents for better client services understanding.
• Improved information dissemination by streamlining internal communication processes.
• Provided timely, accurate, and relevant information to support executive decision-making processes among our team.
• Maintained web pages, intranet and internal databases for current and correct enrolment information
• Ensured timeliness of content updates across all platforms, keeping organizational website current with latest enrolment releases.
• Established strong relationships with external team partners through effective communication and information exchange strategies.
• Implemented innovative knowledge management solutions that facilitated employee access to vital resources and tools.
• Increased organizational transparency by promoting open communication channels among departments.

• Face to face & Over the Phone Customer Service
• Targets – KPI’s
• Cleanliness and Tidying of Store
• EOD/EOW/EOM Procedures
• Pawnbroking Policies and Procedures
• Pawnbroking Laws and Regulations
• Handling and explaining contracts (Both Buying and Loaning)
• SPIRS documentation collection, Police Procedures for SPIRS
• Audit Contracts each day
• Manage Online Quoting
• Managing own performance

• Face to face Customer Service
• Over the Phone Customer Service
• On the Floor Sales, Targets – KPI’s
• Cleanliness and Tidying of Store
• EOD/EOW/EOM Procedures
• Telecommunications Policies and Procedures
• Sales Skills
• Handling and explaining contracts
• Pre-paid sales
• Working toward KPI’s
• Managing own performance
• Customer Service.

Made Redundant

• Over the Phone & On the Floor Customer Service
• Targets – KPI’s
• Cleanliness and Tidying of Store
• EOD/EOW/EOM Procedures
• Telecommunications Policies and Procedures
• Sales Skills, Handling and explaining contracts, Pre-paid sales
• Managing own performance
• Customer Service.

• Customer Service call centre based role
• Meeting and exceeding Targets – KPI’s
• Managing own performance
• Settling Claims
• Managing and Understanding People’s expectations
• Managing and Understanding Customer’s needs and situations
• Providing support to customers in diverse situations whilst travelling
• Explaining the Insurance process & procedures to customers
• Handling/Resolving price and or policy objections

• Answering visitor inquiries about the company
• Directing visitors to appropriate contacts
• Sorting mail
• Answering incoming calls
• Arranging appointments
• Maintaining spread sheets
• Entering data in to a customer relations database
• MYOB and Arrow Use
• Payroll and Bookkeeping
• Receivables collection

• Call centre, sales based role
• Meeting and exceeding Targets – KPI’s
• Managing own performance
• Explaining Insurance process, procedures and product disclosure statements
• Handling/Resolving price and or policy objections

Assistant Manager

• Face to face and Over the Phone Customer Service
• Targets – KPI’s
• Cleanliness and Tidying of Store
• Star Performer in first 5 months of employment
• EOD, EOW, EOM Procedures
• Telecommunications Policies and Procedures
• Sales Skills, Handling and explaining contracts, Pre-paid sales
• Supervising staff of up to 4 at a time.

• Face to face & Over the Phone Customer Service and Sales
• Service Desk Attendant
• Refunds/Exchanges
• Customer Service Support
• Cleanliness and Tidying of Store
• Answering the Telephone.