Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Pietersen

Springfield Lakes,QLD

Summary

I have worked in the retail industry for the last 4 year with extensive experience in all things customer service, team work and people in general. I am currently a fulltime nursing student at the Australian Catholic University looking to expand my horizons and move into employment more focused in a health environment relating to my degree and interests relating to my future!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Assistant

The Cotton On Group
09.2021 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Delicatessen Assistant

Coles Supermarket
11.2020 - 08.2021
  • Enhanced customer satisfaction by providing exceptional service and product recommendations.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Provided excellent customer support by addressing concerns or complaints with professionalism and empathy.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.

Education

Bachelor of Nursing - Nursing

Australian Catholic University
Brisbane, QLD
2027

High School Diploma -

Woodcrest State College
Springfield, QLD
11.2022

Skills

  • Cash Handling
  • Goal-Oriented
  • Sales expertise
  • Complex Problem-Solving
  • Opening and closing procedures
  • Team Cooperation
  • Honest and Dependable
  • Customer Assistance
  • Attention to Detail
  • Goal-Driven
  • POS Software
  • Microsoft applications proficiency
  • Information Analysis

Certification

Certificate III in Fitness - SIS30321

First Aid & CPR - HLTAID011 & HLTAID009

Timeline

Sales Assistant

The Cotton On Group
09.2021 - Current

Delicatessen Assistant

Coles Supermarket
11.2020 - 08.2021

Bachelor of Nursing - Nursing

Australian Catholic University

High School Diploma -

Woodcrest State College

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Emma Pietersen