Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Pietersma

Mount Gambier,SA

Summary

Reliable and upbeat team member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Worker

Bunnings Warehouse
02.2021 - Current
  • Greeting customers, help locate merchandise, and suggest suitable options.
  • Replenish sales floor merchandise and organise shelves, racks, and bins for optimal appearance.
  • Demonstrate strong communication skills when collaborating with fellow team members or assisting customers with inquiries or concerns.
  • Assist in training new ream members on store policies and procedures, contributing to a cohesive team environment.
  • Answer questions about store policies and addressed customer concerns.
  • Deliver exceptional customer service with a friendly demeanour, resulting in repeat business.
  • Maintain tidy and organized store environment to comply with cleanliness standards.
  • Assist customers with prompt and polite support in-person and via telephone.

Customer Service Team Leader

Donut King
02.2016 - 02.2022
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Led by example through consistently maintaining excellent performance standards.
  • Determined and performed appropriate adjustments of authorized stock levels.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Mount Gambier High School
Mount Gambier, SA
2018

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Conflict resolution techniques
  • Team Player
  • Friendly and outgoing
  • Exceptional customer service
  • Willingness to Learn
  • Attention to detail

Certification

  • Certified Barista - Australian Institute of Accreditation - 2023

Timeline

Retail Worker

Bunnings Warehouse
02.2021 - Current

Customer Service Team Leader

Donut King
02.2016 - 02.2022

Mount Gambier High School

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Emma Pietersma