Emma Proctor
Summary
Dynamic finance professional with a proven track record in optimizing cash flow and enhancing customer satisfaction. Expert in bank reconciliation and adept at teamwork, I successfully led ERP migration efforts and resolved customer complaints, boosting loyalty. Skilled in balancing demand with supply, my contributions have significantly improved financial and operational efficiencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Finance Officer
KitchenAid Australia
09.2019 - Current
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Assist external auditors with all queries in relation to accounts receivable function
- BAS Lodgement
- Assisted in FBT 2023
- Process weekly vendor payments
Finance Officer / Demand Planning Assistant
KitchenAid Australia
09.2018 - 09.2019
- Raise purchase orders on overseas and local vendors as advised by manager
- Monitor vendor compliance to ensure delivery of product to Australia & New Zealand
- Building & maintaining supplier relationships
- Manage vendor communication including assessments, meetings & documenting non-conformance issues
- Follow up outstanding orders and issue resolution
- Coordinate with supplier to ensure on time delivery (SIFOT)
Customer Service Representative
KitchenAid Australia
09.2016 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certificate IV - Accounting And Bookkeeping
TAFE NSW
NSW01-2020
Skills
- Bank reconciliation
- Financial statements
- Accounts payable
- Accounts receivable
- Internal controls
- Cash flow management
- Financial administration
- Debt management
- Ledger reconciliation
- Teamwork and collaboration
- Customer service
- Time management
Certification
Certificate from Tax Practitioner's Board for Registered BAS Agent Reg#26278165
Timeline
Finance Officer
KitchenAid Australia
09.2019 - Current
Finance Officer / Demand Planning Assistant
KitchenAid Australia
09.2018 - 09.2019
Customer Service Representative
KitchenAid Australia
09.2016 - 09.2017
Certificate IV - Accounting And Bookkeeping
TAFE NSW
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