Emma Purcell
South Yarra,VIC
Summary
Dedicated in physical work and handling of medical equipment to outdoor power equipment. Knowledgeable in POS systems and both cash and card handling, as well as solving refund, printing problems and POS system errors. Variety of customer service experiences of all ages, from children to elderly, demonstrating communication, problem solving and fast paced environments, working both with deadlines and high stress scenarios.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist (Part-Time)
Dr Benjamin Burt
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- assisted in creating presentations for conferences
- skills in CCTV management
Horticulture Volunteer
Parks Victoria
01.2023 - 02.2023
- handled outdoor equipment for cutting, mowing and removal of vegetation
- understanding the importance and safety and wearing PPE
- working in difficult environmental conditions such as weather events
- working individually and consistently
Retail Sales Assistant
Lovisa
01.2021 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
Environmental Research Assistant
Deakin University Melbourne Burwood Campus
10.2021 - 10.2021
- assisted in physical labour of carrying equipment, and using tools for managing the environments
- recording of data and data entry skills
- working in team based environments in which cooperation was critical in success
- plant and invertebrate identification as well as EDNA and DNA skills
Op-shop Volunteer
Salvation Army Thrift Store
01.2020 - 01.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- served customers at register handling both cash and card
Childcare Volunteer
Self-employeed
12.2019 - 12.2020
- Supervised children of various ages during playtime
- Served as positive role model, promoting healthy interpersonal behaviours.
- encouraged imagination and new ideas with different activities.
- helped children with homework, cooked, cleaned homes and assisted with hygiene
Veterinary Assistant
Bendigo Animal Hospital
01.2017 - 11.2018
- Provided customer support to clients, answering questions and addressing concerns.
- Controlled animals and assisted with IV drips, trimmings and cuttings.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Education
Bachelors in Environmental Science - Environmental Science
Deakin University
Melbourne, VIC12.2023
Skills
- Answer Telephones
- Preparing Treatment Rooms
- Front Desk Operations
- Patient Relations
- Stocking and Replenishing
- Cash Handling
- POS Inventory System Operation
- Basic Animal Care
- Careful Restraint
- Lawn Care and Maintenance
- Team Collaboration
- Retail Effectiveness
Certification
- Working with Children's Check
- Police Background check
- RSA and RSF
- Victorian Drives Licence, manual
- Stitches First Aid Certificate, CPR
Timeline
Horticulture Volunteer
Parks Victoria
01.2023 - 02.2023
Medical Receptionist (Part-Time)
Dr Benjamin Burt
09.2022 - Current
Environmental Research Assistant
Deakin University Melbourne Burwood Campus
10.2021 - 10.2021
Retail Sales Assistant
Lovisa
01.2021 - 07.2022
Op-shop Volunteer
Salvation Army Thrift Store
01.2020 - 01.2021
Childcare Volunteer
Self-employeed
12.2019 - 12.2020
Veterinary Assistant
Bendigo Animal Hospital
01.2017 - 11.2018
Bachelors in Environmental Science - Environmental Science
Deakin University
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