Emma Reidy
Biggenden,QLD
Summary
Compassionate and detail-oriented Individual Support Worker skilled in medication management and client transportation. Proven ability to develop personalized support plans and facilitate community engagement, ensuring clients receive exceptional care and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Individual Support Worker
NDIS
Gold Coast/Biggenden/Coalstoun Lakes, QLD
2021.01 - Current
- Assisted individuals with daily living activities and personal care needs.
- Developed personalized support plans in collaboration with clients and families.
- Supported clients in medication management by reminding them to take medications and assisting with opening containers.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Transported clients to appointments and recreational outings.
- Facilitated community access and engagement for clients within local services.
Pharmacy Assistant
Biggenden Pharmacy
Biggenden, QLD
2017.02 - 2020.10
- Assisted customers with prescription refills and over-the-counter medications, ensuring access to necessary health care products.
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- Assisted customers with prescription refills, over-the-counter medications, and health care products.
- Restocked shelves and managed expired drug returns, supporting inventory integrity and product availability.
- Trained new pharmacy staff on procedures and customer service standards.
- Processed payments efficiently using cash registers and card terminals.
- Performed administrative tasks including filing documents, faxing forms, and answering phones.
Education
High School Diploma -
Nerang State High School
Nerang, Gold Coast QLDSkills
- Filing documents
- Secure storage of medications
- Inventory management
- Prescription processing
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Personal care assistance
- Support planning
- Medication management
- Community engagement
- Client transportation
- Patient care standards
Certification
- Open Drivers Licence
References
Jennifer Ngamotu
0413 904 298
Terena Staib
0428 304 593
Timeline
Individual Support Worker
NDIS
2021.01 - Current
Pharmacy Assistant
Biggenden Pharmacy
2017.02 - 2020.10
High School Diploma -
Nerang State High School