Emma Rogers

- Engaged NDIS participants with therapies and supports.

- Assisted to implement routines/structure.

- Created breakdowns of funds allocated within the NDIS participants plans.

- Supported NDIS participants within appointments and plan reviews.

- Helped NDIS participants to navigate the NDIS

- Gathered supporting evidence/ information to submit to the NDIS to increase the level of funding they receive in their plan.

- Assisted individuals to access the NDIS.

- Developed reports/statements as additional evidence.

• Provided highest quality customer service standards by anticipating customer needs.
• Resolved guest problems and complaints to improve overall satisfaction.
• Demonstrated excellent knowledge of reservations processes and time management during peak periods.
• Accurately completed shift reports detailing reservations, checkouts and special requests.
• Welcomed guests and assisted with reservations, check-ins and inquiries.
• Supervised staff and assigned duties for complete coverage.
• Cross-trained in other kitchen positions to support team and meet customer needs.
• Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
• Displayed strong knowledge of proper food safety and sanitation practices.

• Wiped down tables and equipment, swept and refilled stock.
• Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
• Packed fast food products in approved containers, cups and bags.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Prepared quality products while maintaining portion control and presentation within service goal times.
• Demonstrated proper food safety practices by accurately completing quality control checklist.

• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

• Operated cash register, collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.