Summary

Overview

Work History

Education

Skills

References

Timeline

Emma Roose

Oakford,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer care industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

1

1

year of professional experience

Work History

2IC Customer Care

Blackwoods

02.2023 - Current

Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Enhanced company reputation through excellent customer service and professional demeanor.
Streamlined communication between departments for efficient problem resolution.
Managed high call volumes with exceptional time management and multitasking skills.
Trained new employees in company procedures, ensuring consistent quality of customer care.
Handled difficult situations calmly, maintaining professionalism at all times.
Provided outstanding support during peak periods, ensuring all customers received prompt attention.
Actively participated in weekly meetings and provided valuable input towards improving overall operations.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Investigated and resolved customer inquiries and complaints quickly.

Education

Armadale Senior High School

Armadale, WA

Skills

Dependable and Responsible
Problem-Solving
Research
Relationship Building

Excellent Communication
Organization and Time Management
Interpersonal Communication
Quality Assurance

References

Billy Nahim

0424 559 279

Sue Malia

0439 777 711

Timeline

2IC Customer Care

Blackwoods

02.2023 - Current

Armadale Senior High School