Mikayla Bayato
Tullimbar,NSW
Summary
Experienced in client services with a focus on financial transactions and customer support. Engaged in account maintenance activities, including updating personal information and addressing client inquiries regarding banking products. Conducted regular audits of of bank records to ensure compliance with regulations, enhancing operational efficiency. Proven ability to work collaboratively in a team environment while providing training to new staff on customer service practices.
Overview
3
3
years of professional experience
Work History
Customer Banking Specialist 2IC
Commonwealth Bank
07.2024 - Current
- Assisted customers with account inquiries and transaction processes.
- Supported daily operations by processing deposits and withdrawals accurately.
- Maintained up to date knowledge of banking products and services for effective customer support.
- Collaborated with team members to resolve customer issues efficiently.
- Oversaw daily operations, ensuring team alignment with organizational goals.
Customer Banking Specialist
Commonwealth Bank
09.2022 - 07.2024
- Engaged in continuous learning to enhance product knowledge and service delivery.
- Researched customer enquiries regarding interest rates, account balances, fees.
- Provided customer service and support to customers regarding banking products and services.
- Maintained up to date knowledge of banking regulations and laws related to customer protection and fraud prevention.
Education
Some College (No Degree) - Certificate III in Financial Services
Kaplan Business School
Perth, WA04-2024
Skills
- Data processing
- Cash handling and management
- Branch operations
- Financial reporting
- Anti-money laundering
- Team cooperation
- Attention to detail
- Honest and dependable
- Customer service
- Customer Service-oriented
- Reliable and responsible
- Teamwork and collaboration
- Time management
Timeline
Customer Banking Specialist 2IC
Commonwealth Bank
07.2024 - Current
Customer Banking Specialist
Commonwealth Bank
09.2022 - 07.2024
Some College (No Degree) - Certificate III in Financial Services
Kaplan Business School
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