Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Emma Russell

Werribee,VIC

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.

I have worked across 3 sectors over 35+ years in the workforce, being Retail Banking sales, Education Department and currently the Learn To Swim Industry.

My current role provides me with the business management and liaising with children and their families, that I strive for.

Overview

27
27
years of professional experience

Work History

Owner's Representative

Paul Sadler Swimland
02.2016 - Current
  • Recruit, train and develop high-quality site managers
  • Oversee payroll, business planning and marketing for franchise operations.
  • Develop comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Analyse business growth data to identify market trends and offer suggestions to increase business growth
  • Collaborate with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
  • Establish strong relationships with internal business owners
  • Submit monthly Business Reports to Franchise Group and Owners Group in a timely and accurate manner.
  • Handle team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolve customer issues with diplomacy and professionalism.
  • Foster an inclusive workplace culture emphasizing teamwork and open communication among employees
  • Conduct regular performance evaluations for site managers to identify areas of improvement and implement necessary changes promptly.
  • Provide In House Customer Service Training to Teams
  • Conduct audit inspections and independent checks to verify Franchise is operating within guidelines
  • At times, work within the business as a Customer Service Representative

Classroom Teacher's Aide

Derrimut Heath Primary School
02.2011 - 12.2015
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Helped teacher prepare instructional material and displays.
  • Took part in professional development workshops to boost skills.
  • Met with student families and childhood professionals to develop individual learning plans
  • Attended school camps as first aid officer

Bank Manager

Westpac Bank
03.1997 - 08.2001
  • Began as a Trainee Bank Teller and progressively worked towards a Branch Manager role
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Delivered "Trainer the Trainer" In House Course across Regional Victoria.
  • Various other roles within the Retail Banking Network

Education

No Degree -

Laverton High School
Laverton, VIC

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Operations Management
  • Staff Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Sales Techniques
  • Policy Implementation
  • Performance Evaluations
  • Business Administration

Additional Information

I have been working overseas within our Vietnamese Operations for the past 2 years, giving me the opportunity to fulfil my professional goals and has ignited a renewed desire to work more closely with families who may require additional support.


Timeline

Owner's Representative

Paul Sadler Swimland
02.2016 - Current

Classroom Teacher's Aide

Derrimut Heath Primary School
02.2011 - 12.2015

Bank Manager

Westpac Bank
03.1997 - 08.2001

No Degree -

Laverton High School

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Emma Russell