Emma Sandor
Morphett Vale,SA
Summary
Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
7
7
years of professional experience
Work History
Educator Assistant
Eden Academy
06.2023 - 07.2024
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
CSR
Hertz
09.2021 - 06.2023
- Assisted customers with prompt and polite support in-person and via telephone
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Worked closely with peers and supervisors to solve problems and handle customer concerns
- The ability to pay close attention to a customer’s issues and the solutions given
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Dog Groomer
Paw By Paw Playhouse
09.2021 - 09.2022
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
- Provided primary customer support to internal and external customers
- Helped customers complete purchases, locate items and join reward programs
- Used time management and efficient cleaning methods to meet deadlines
- Washed, trimmed and brushed animals to maintain good grooming standards.
Retail Assistant
Petbarn
08.2020 - 05.2021
- Assisted customers with prompt and polite support in-person and via telephone
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Worked closely with shift manager to solve problems and handle customer concerns
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Cashier
McDonald's
02.2017 - 09.2018
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Trained newly hired employees on routine tasks and customer service
- Made change and returned correct cash and coin to patrons
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness
- Greeted customers promptly and took orders to keep flow of traffic moving
- Provided support to crew members, facilitating quick food preparation and delivery
- Processed orders on POS system and accepted cash and charge payments.
Education
Cert III in Early Childhood Education (In Progress) -
Enhance Training
High School Diploma -
Cardijn College
Skills
- Customer service standards
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Organization and Time Management
- Interpersonal Communication
- Teamwork and Collaboration
- Quick and efficient learner/worker
- Active Listening
- Computer Skills
References
Ashley Fisher
Educator at Eden Academy
Email: ashf11-@hotmail.com
Phone Number: 0415913779
Hollee Galloway
Educator at Eden Academy
Email: hollee.galloway@gmail.com
Phone Number: 0411413404
Tonia Bromley
Cardiology Clinical Research Nurse
Email: toniascfc@hotmail.com
Phone Number: 0490011602
Timeline
Educator Assistant
Eden Academy
06.2023 - 07.2024
CSR
Hertz
09.2021 - 06.2023
Dog Groomer
Paw By Paw Playhouse
09.2021 - 09.2022
Retail Assistant
Petbarn
08.2020 - 05.2021
Cashier
McDonald's
02.2017 - 09.2018
Cert III in Early Childhood Education (In Progress) -
Enhance Training
High School Diploma -
Cardijn College
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