Emma Shaw

• Manage and oversee daily operations in two clinics specializing in gynecology, fertility, and obstetrics.
• Collaborate with a multidisciplinary team of specialists, including gynecologists and reproductive health experts, to provide patient-centered care.
• Provide patient education, support, and management, particularly for women with gestational diabetes.
• Developed and implement clinical protocols and workflows to ensure high standards of care.
• Ensure the clinic meets regulatory compliance and best practices in patient care.
• Coached, mentored and trained team members in order to improve their job performance.
• Counseled clients, patients and families and provided emotional and psychosocial support.
• Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
• Conducted regular reviews of existing processes and procedures and suggest improvements when necessary.
• Coordinated billing process including filing insurance claims and handling payments received from patients.

• Provided comprehensive care and education to patients undergoing fertility treatment.
• Assisted with fertility procedures, coordinated patient care plans, and ensured ongoing support throughout the treatment process.
• Conducted training and education for nursing staff and patients, fostering a supportive and informed clinical environment.
• Served as an Associate Nurse Manager, overseeing nursing staff and operations in the fertility department.
• Assisted in the development and implementation of policies, procedures, and standards for nursing care.
• Responded to complex clinical questions from patients and families regarding diagnosis and treatment options.
• Maintained current knowledge of evidence-based practice guidelines related to nursing care delivery.
• Guided new employees in familiarizing themselves with departmental practices and procedures as their mentor.
• Attended meetings both internal and external focused on advancing healthcare initiatives or goals.

• Provided direct care to critically ill neonates in a level 3 NICU setting.
• Collaborated with physicians, respiratory therapists, pharmacists, physical therapists, social workers, dietitians, and other health professionals to provide comprehensive care for infants.
• Participated in interdisciplinary rounds to discuss patient progress and plan for discharge needs.
• Provided education to nursing staff regarding current evidence-based practices in NICU care.
• Provided emotional support for families during difficult times.
• Served as preceptor for new nursing personnel entering the unit.
• Actively participated in performance improvement activities aimed at improving patient outcomes.
• Delivered information to family members regarding patient treatment, care, and medical options utilising valuable communication skills
• Managed day-to-day routines for newborn babies by administering medication and fluids and checking vital signs regularly.
• Formulated care plans for every individual neonatal intensive care patient, reviewing on daily basis to determine effectiveness.
• Collaborated with neonatologists, pediatricians, and a multidisciplinary

team to manage high-risk cases.