Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Siden

Ipswich,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Mail Officer - MPC3 Admin Support

Australia Post
Redbank, QLD
02.2020 - Current
  • Experience with WorkBrain, Excel and Microsoft Office.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Finalized numbers for EOS reports.
  • Maintained Absentee Register daily.
  • Ran WorkBrain reports to populate Rosters.
  • Ran Workbrain reports to clear UAT's for payroll.
  • Processed Casual payroll in Workbrain over Peak Season.
  • Ordered New/Replacement ID Cards for employees.
  • Monitored attendance on shift and contacted accordingly.
  • Processed Leave forms in Workbrain and updated register.
  • Assisted employees regarding Rosters, Leave Bookings.
  • Organized Extended and Overtime Records.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.

Mail Officer

Australia Post
Redbank, QLD
08.2017 - 02.2020
  • Operated mail processing equipment and manually sorted mail.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Offered support and advice to newer personnel to improve performance.
  • Loaded and unloaded parcels to and from conveyers.
  • Made sure each area was clean and tidy at end of shift.
  • Followed all safety and operational procedures to be able to complete set tasks.
  • Worked well in a Team environment.

Production Scheduler

Hills
Richlands, QLD
01.2009 - 06.2015
  • Populated Production schedules for each department on the manufacturing floor.
  • Check Supply and Demand numbers of products.
  • Ran weekly reports to make sure we kept to our schedule timeline.
  • Coordinated with purchasing officers for materials required to complete work orders.
  • Distributed work orders to departments.
  • Coordinated pick-up and delivery of express mail services.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Organized Warranty/Replacement parts for customers.
  • Checked office stock to determine supply levels and maintain inventory.
  • Material Audits /Stock Takes.
  • Maintained positive working relationship with fellow staff and management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Education

High School Diploma -

Redbank Plains State High School
Redbank Plains, QLD
11.2007

Skills

  • Friendly, Positive Attitude
  • Strong Work Ethic
  • Team Collaboration
  • Information Confidentiality
  • Verbal and Written Communication
  • Recordkeeping and File Management

Timeline

Mail Officer - MPC3 Admin Support

Australia Post
02.2020 - Current

Mail Officer

Australia Post
08.2017 - 02.2020

Production Scheduler

Hills
01.2009 - 06.2015

High School Diploma -

Redbank Plains State High School

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Emma Siden