Emma Smallwood
St Clair,Australia
Summary
Highly organised and motivated youth officer with exceptional time management and organisational skills. Adept at coordinating activities, managing programs, and fostering positive youth interactions. Eager to leverage these skills in diverse environments to both contribute to and learn from youth development initiatives. Committed to continuous professional growth and making a meaningful impact in supporting and guiding young people.
Overview
11
11
years of professional experience
Work History
Court Logistics Youth Officer
Department Of Communities And Justice
Werrington NSW
02.2024 - Current
- Managed sensitive legal documents, ensuring accuracy and security for streamlined operations and fair treatment.
- Maintained a respectful courtroom atmosphere, managing interactions with young individuals, families, and legal professionals.
- Oversaw secure transport of young people between facilities and court, adhering to strict security protocols.
Youth Officer
Cobham Juvenile Justice Centre
Werrington, NSW, Australia
05.2023 - Current
- Developed and implemented behavioral management and care plans for Young Persons
- Provide direct supervision and daily care to young people in custody
- Work as part of a multidisciplinary team to encourage young people to make positive changes to their behaviour and build their skills to reduce their risk of reoffending
- Practicing pro social modelling skills and motivating young people to participate in day to day activities
Assistant Night Manager
Woolworths Group
St Marys, NSW, Australia
10.2019 - Current
- Hired, trained and developed staff
- Evaluating performance and progress to fulfill nightly exceptional service to every customer through active engagement
- Effective listening and well-developed interpersonal skills
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
- Promoted teamwork and quality service through communication and coordination with other departments
Club-V Assistant
Virgin Active
07.2017 - 06.2019
- Supervision of children
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Report required maintenance or repairs to management and maintained supply inventory
- Received comments and complaints and worked to deliver solutions to achieve member satisfaction
Early Childhood Educator
Little Zak's Academy
Jordan Springs, NSW, Australia
09.2015 - 07.2017
- Develop understanding of children's interests
- Work effectively in a cultural diverse environment
- Prevent infection control on a daily basis
- Daily observations and programming
- Identify and respond to children and young people at risk
- Preparing school readiness program
Early Childhood Educator
OzKidz Childcare
Hebersham, NSW, Australia
09.2013 - 03.2015
- Maintained daily records of individual activities, behaviors, meals and naps
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Organized and led activities to promote physical, mental and social development
- Participated in workshops, trainings and conferences to improve educational skills
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
Education
Bachelor of Criminal Justice - Criminal Justice
Charles Sturt University
Certificate IV - Youth Justice
TAFE
NSW10.2024
First Aid, Emergency Life Support, Cardiopulmonary Resuscitation -
St John's Ambulance
Penrith05.2022
Certificate III - Children's Services
Access Group Training
Wagga Wagga09.2014
Skills
- Progress Reports and Documentation
- Early Childhood Development
- First Aid and CPR
- Caring and Responsible
- Verbal and Written Communication
- Teamwork and Leadership
- De Escalation Tactics
- Attention to Detail
Timeline
Court Logistics Youth Officer
Department Of Communities And Justice
02.2024 - Current
Youth Officer
Cobham Juvenile Justice Centre
05.2023 - Current
Assistant Night Manager
Woolworths Group
10.2019 - Current
Club-V Assistant
Virgin Active
07.2017 - 06.2019
Early Childhood Educator
Little Zak's Academy
09.2015 - 07.2017
Early Childhood Educator
OzKidz Childcare
09.2013 - 03.2015
Bachelor of Criminal Justice - Criminal Justice
Charles Sturt University
Certificate IV - Youth Justice
TAFE
First Aid, Emergency Life Support, Cardiopulmonary Resuscitation -
St John's Ambulance
Certificate III - Children's Services
Access Group Training