Summary
Overview
Work History
Education
Skills
References
Qualifications And Certifications
Affiliations
Accomplishments
Timeline
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Emma Smith

Newtown,QLD

Summary

Education professional with a background in oncology nursing, recognized for high productivity and efficiency. Demonstrates strong empathetic listening and effective communication skills, providing exceptional support for families navigating international school admissions. Highly motivated, friendly and adaptable, with proven abilities in customer service, multitasking, and time management. Thrives in fast-paced environments, consistently delivering high-quality results under pressure.

Overview

27
27
years of professional experience

Work History

Online Admissions Consultant

Nord Anglia International School Dubai
Newtown, QLD
05.2025 - Current
  • Delivered comprehensive assistance and direction to families during admissions process
  • Documented, maintained and tracked prospective student applications.
  • Employed CRM software (Salesforce) alongside Microsoft 365 (Word, Excel, Teams, Outlook) to document interactions with prospective families
  • Worked closely with the on the ground admissions team to support and implement policies and procedures that enhance the family experience journey.
  • Addressed waitlisted applications from prospective students and parents via phone and email, delivering timely and accurate information.

Primary Admissions Manager

The British International School Ho Chi Minh City Vietnam
Ho Chi Minh City, Vietnam
07.2009 - 07.2024
  • Company Overview: A Nord Anglia Education School
  • Drove new student enrolments by articulating distinctive qualities of school group; Addressed objections and converted leads at each stage of admissions process. Provided outstanding customer service to support prospective families.
  • Ensuring consistent integration of the school’s brand and core messages throughout family experience journey.
  • Facilitated comprehensive training sessions for admissions team, strengthening knowledge of institutional policies and procedures.
  • Collaborate with school leadership on formulating and reviewing admissions strategies designed to meet business targets and enhance engagement with key stakeholders; Contribute to development of annual Marketing, Admissions and Communications plan and propel implementation to achieve strategic objectives, including enquiry conversions, enrolment growth and student retention.
  • Orchestrating open day events that effectively showcase campus facilities and academic offerings, while ensuring new student induction and orientation promote strong enthusiasm for school.
  • Delivered comprehensive reports on all KPIs and conversion data to leadership. Interpreted admissions data, providing actionable insights for strategic decision-making.
  • Promoted exchange of best practices in admissions throughout region and group.
  • Mentored admissions staff members, sharing best practices and providing guidance on navigating complex institutional policies.
  • Guided admissions team with effective leadership, resulting in successful goal attainment. Demonstrated role model behavior to inspire and motivate team members. Coached individuals to unlock potential and improve overall performance. Promoted alignment with school objectives through supportive strategies.
  • Contribute to development of annual Marketing, Admissions and Communications plan and propel implementation to achieve strategic objectives, including enquiry conversions, enrolment growth and student retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained detailed calendar of family interviews, team meetings, student testing and phone calls.
  • Maintained clean, accurate, and up-to-date database of prospective students and parents throughout all stages in pipeline.
  • Promoted exchange of best practices in admissions throughout region and group.
  • Enhanced student enrolment rates by streamlining the admissions process and improving communication with prospective students.
  • Delivered comprehensive reports on all KPIs and conversion data to leadership. Interpreted admissions data, providing actionable insights for strategic decision-making.
  • A Nord Anglia Education School

Clinical Nurse Specialist (Oncology & Hematology)

Northern Sydney Central Coast NSW Health
St Leonards, North Sydney, NSW
05.1998 - 01.2008
  • Company Overview: Royal North Shore Hospital
  • Royal North Shore Hospital, Ambulatory Care unit
  • Outpatient management of oncology, hematology (bone marrow transplant), renal (transplant), endocrinology, rheumatology, and neurology patients
  • Demonstrated expertise in venepuncture and cannulation techniques.
  • Administered advanced chemotherapy, including vesicant and inter-arterial (pump) delivery. Removal of Hickman's catheters and Permacaths
  • Executed intrathecal delivery of chemotherapy with precision and care.
  • caring for clients on clinical trials and clients in solation (VRE and MRSA)
  • functions as clinical resource person and team leader. Provided strong leadership and guidance to nurses. Leadership skills from serving as acting Nurse Unit Manager role
  • Engaged in development and implementation of innovative clinical practices (Group education sessions for new clients)
  • Launched 'journal club' on unit in 2004 to enhance staff engagement and education.
    Developed comprehensive new staff orientation support program for unit integration.
    Served as Quality Improvement ward representative, driving best practices within team.
    Created 'falls risk' pamphlet for Ambulatory Care setting to improve patient safety.
  • Coordinated consultations among multidisciplinary teams, fostering strong relationships with medical and clinical personnel and administration.
  • Interpreted laboratory results, diagnostic tests, and imaging studies as necessary.
  • Mentored junior nurses on delivering quality care while adhering to ethical standards.
  • Maintained patient records and verified patient privacy and clinical compliance to minimize data breaches.
  • Provided clients and loved ones with information about conditions, treatments, possible outcomes, and at-home care.
  • Computer skills (experienced with PROACT, Groupwise, IIMS, plus online purchasing healthcare systems)
  • Dedicated to ongoing education and professional growth

Education

Bachelor of Arts/Bachelor of Business -

The University of New England
Armidale, NSW
06-2028

Bachelor of Nursing - Registered Nurse List A -

The University of New England
Armidale, NSW
01.1998

Skills

  • Customer service excellence
  • Data analysis and reporting on CRM, Microsoft 365 (Outlook, Word, Excel, Teams)
  • Effective communication
  • Organizational skills, Time management & Independent work
  • Multitasking
  • Listening actively
  • Administration collaboration
  • Leadership and management
  • Critical thinking
  • Performance improvement
  • Healthcare technology
  • Medical Terminology and documentation
  • Clinical decision making
  • Healthcare & Education policy advocacy
  • Medical / Education records management
  • Client confidentiality
  • Reception and Sales skills

References

  • Louise Bishop, Director of Admissions and Marketing, The British International School, HCMC, Senior Leadership Team – inline Manager, 01/01/21, 31/07/24, +84 932673484, Louise.Bishop@bisvietnam.com
  • Anthony Rowlands, Principal, The British International School, HCMC, School Senior Leadership Team, 01/08/15, 31/07/25, +84 962052160, Anthony.Rowlands@bisvietnam.com

Qualifications And Certifications

  • First Aid Certificate, Family Medical Practice Ho Chi Minh City
  • Prep L for QLD Car C license, currently enrolled in programme
  • Certificate of Criminal Record No 2, no criminal records, The Department of Justice, The People’s Committee Ho Chi Minh City Vietnam, 06/01/24
  • Child Protection and Safeguarding Certificate, Nord Anglia Education University, 2024
  • Sales Force Superuser – CRM, iSams, Teams and Microsoft 365 experienced

Affiliations

  • Swimmer
  • Movie fan
  • A big reader
  • Socializing with family and friends
  • Dog walker
  • volunteering at charity organizations (Humpty Dumpty foundation in Sydney, McGrath Foundation NSW)
  • Social event coordinator for colleagues (Christmas parties and fundraisers)

Accomplishments

  • Rewarded Mystery Shopper excellence award from Nord Anglia Education 2019
  • exceeding KPI admissions set targets achieving annual bonus 2015- 2024
  • promoted from Admissions Officer to Admissions Manager in 2015
  • Held an executive position (treasurer) on the Cancer Nurses Society of Australia (CNSA) 2004-2008
  • Past President and Delegate elect of the RNSH Branch of the NSW Nurses'Association 2006-2008
  • Poster Presentation at several Cancer conferences (Sydney 2006, Melbourne 2007 & Toronto 2006)

Timeline

Online Admissions Consultant

Nord Anglia International School Dubai
05.2025 - Current

Primary Admissions Manager

The British International School Ho Chi Minh City Vietnam
07.2009 - 07.2024

Clinical Nurse Specialist (Oncology & Hematology)

Northern Sydney Central Coast NSW Health
05.1998 - 01.2008

Bachelor of Arts/Bachelor of Business -

The University of New England

Bachelor of Nursing - Registered Nurse List A -

The University of New England

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Emma Smith