Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Emma Thomas

Melbourne,VIC

Summary

I am hardworking and reliable, with a strong ability in customer service. Offering problem solving skills and communication. Highly organized, proactive and punctual with team-oriented mentality. I am a motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Peter Alexander
Melbourne, VIC
10.2023 - Current
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted customers with returns, exchanges and refunds.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.

Crew Member

Mcdonalds
Melbourne, VIC
11.2019 - 12.2023
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Drove team success by quickly completing assigned tasks.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Brewed and served coffee and tea with preferred add-ins.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Netball Coach

Surrey Park Netball Club
Melbourne, VIC
02.2021 - 12.2021
  • Created strategies to enhance team performance during practice and competition games.
  • communicated with parents and kids to provide the best coaching experience.
  • Provided feedback on the progress of team members and how we can develop further

Education

High School Diploma -

Canterbury Girls Secondary College
Canterbury, VIC
10-2023

Skills

  • Goal-Driven
  • Reliable and Responsible
  • Positive Customer Engagement
  • Team Cooperation and leadership
  • Meeting Sales Goals
  • Organization and communication
  • provision of unique customer experience
  • Complex Problem-Solving

Affiliations

  • exercise
  • dance
  • play netball

References

References available upon request.

Timeline

Sales Assistant

Peter Alexander
10.2023 - Current

Netball Coach

Surrey Park Netball Club
02.2021 - 12.2021

Crew Member

Mcdonalds
11.2019 - 12.2023

High School Diploma -

Canterbury Girls Secondary College

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Emma Thomas