Emma Tupekea
CRANBOURNE,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Chargrill Charlie’s
Malvern, Vic
12.2021 - Current
- Developed policies and procedures related to customer service operations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Customer Service Representative
Chargrill Charlie’s
Camberwell, VIC
03.2019 - 12.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Some College (No Degree) -
Araura College
Cook Islands ( Aitutaki) Skills
- Audit Support
- Report Preparation
- Training and mentoring
- One Call Resolution
- Complaint resolution
- Deadline-oriented
- Relationship Building
- Time Management
- Work Prioritization
- Focused on customer satisfaction
Timeline
Customer Service Manager
Chargrill Charlie’s
12.2021 - Current
Customer Service Representative
Chargrill Charlie’s
03.2019 - 12.2021
Some College (No Degree) -
Araura College