Emma Williamson
Melbourne
Summary
Experienced Manager with 10 years in retail, looking to transition skills to hospitality. Proven ability in motivating teams and enforcing policies for operational success. Skilled in analytical business planning and problem-solving, exceeding sales targets, and enhancing customer experiences. Strong in team leadership, strategic initiatives, and inventory management, with a sharp focus on detail and product quality.
Overview
6
6
years of professional experience
Work History
Manager
Jac + Jack
01.2024 - Current
- Provided coaching and support to store team to deliver exceptional Jac + Jack customer experiences
- Developed and implemented store-level initiatives to meet sales targets and business KPIs with a 10% lift vs 2023
- Built rosters to support team development and operational and business budget needs
- Balanced customer service and administrative tasks while meeting deadlines and the stores busiest trading months.
- Implemented and followed loss prevention protocols, including annual stocktakes with 98% accuracy score.
- Set an example by creating self-development plans and training programs for staff
- Maintained Jac + Jack's visual merchandising standards consistently across product displays - Introduced money mapping to track high traffic zones.
- Provided valuable feedback to buying team on product deliveries, customer input, and local demands
- Participated in monthly conference calls, offering constructive feedback to senior management based on business analysis.
Manager
Zadig & Voltaire
11.2019 - 11.2023
- Built and trained staff through attracting, inspiring and retaining top talent
- Analysed the business to create and communicate clear action plans that optimised results and ensured effective execution of all operation activities
- Provided exceptional customer service to clientele, attained and maintained regular clients with NPS score of 92%
- Worked closely with the UK retail director to successfully achieve seasonal targets
- Worked closely with the UK and Europe Visual Merchandising managers to successfully implement floor moves, promotional launches and product launches
- Oversaw inventory management, implementing weekly stock counts, communicating with warehouse team to ensure adequate stock levels
- Led and executed annual stock audits, with above satisfactory results
- Tracking of staff and store performance, implementing one to one monthly and annual reviews as well as monthly sales coaching
- Store Planning - Monthly rotas and Payroll.
Boutique Manager
Design a Space
03.2018 - 09.2019
- Managed a portfolio of 60 designers
- Built and maintained relationships with designers, implementing weekly and monthly meetings and administrating retail trade reports
- Communicating and implementing business action plan optimising highest turnover and ensuring client retention in the store
- Worked closely with the retail manager implementing all visual merchandising changes: Window displays, brand launches and store promotions
- Lead store events and promotions both in store and online to increase foot traffic and enhance our social media engagement
- Managed sales team - monitoring individual performance
- Producing content for the social media platforms, Instagram and Facebook
- Processing online orders, Shopify + Instagram
- Store Planning - Daily/monthly sales reports and banking.
Education
Bachelor Fashion and Business -
Fashion Masters, Melbourne
01.2016
Intermediate Excel Skills for business - undefined
Macquarie University (Coursera)
Completed VCE -
Strathmore Secondary College
2011
Skills
- Business Administration
- Operations Managment
- Performance Management
- Policy Implementation
- Staff Development
- Time Management
- Product Management
- Sales management
- Team Leadership
- Budget Control
- Staff Training and Development
References
Available on request
Timeline
Manager
Jac + Jack
01.2024 - Current
Manager
Zadig & Voltaire
11.2019 - 11.2023
Boutique Manager
Design a Space
03.2018 - 09.2019
Bachelor Fashion and Business -
Fashion Masters, Melbourne
Intermediate Excel Skills for business - undefined
Macquarie University (Coursera)
Completed VCE -
Strathmore Secondary College
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