Summary
Overview
Work History
Education
Skills
Languages
EXTRA-CURRICULAR ACTIVITIES
Timeline
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Emma Woo

Chippendale,Australia

Summary

A dynamic and versatile final year student from the University of Sydney with a dual major in Economics and Food Science. Currently enriching my financial acumen through a hands-on role as a Mortgage Broker Assistant, where I facilitate the mortgage application process and manage client relations. With roots in South Korea and upbringing in Chile, I offer a rich tapestry of cultural diversity and adaptability. Fluent in three languages, I've excelled in roles ranging from barista to sales manager, building genuine relationships and enhancing customer experiences. My tenure as Vice Treasurer equipped me with solid accounting and budgeting skills, while as Vice Secretary, I mastered organizational capabilities. Driven by a relentless "can-do" attitude, I am poised to leverage my multifaceted skill set and unique background in a graduate program in Finance, eager to further delve into complex financial challenges and contribute to team success.

Overview

5
5
years of professional experience

Work History

Mortgage Broker Assistant

BTB Finance
04.2023 - Current
  • Assisted multiple brokers by managing the home loan application process from pre- submission, lodgement, approval and preparation for settlement.
  • Managed and maintained a database of client financial documents, ensuring 100% accuracy and compliance with lending standards.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Manage contact with lenders and property valuers throughout the home loan application process.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Analysed financial documents, credit histories, personal references and employment backgrounds for each applicant.


SALES MANAGER

BANI BANI
12.2018 - 03.2019
  • Demonstrated strong leadership skills by effectively managing and coaching a team of three sales assistant to exceed performance goals
  • Collaborated with management to optimize inventory levels based on sales performance data and industry trends
  • Established and enforced high customer service standards, resulting in enhanced customer satisfaction
  • Proactively gathered customer feedback to inform business strategies and improve overall customer satisfaction

SALES ASSISTANT

B3
06.2018 - 08.2018
  • Delivered exceptional customer service by proactively addressing customer needs and resolving issues, resulting in positive feedback and repeat business.
  • Maintained a well-organized and professional retail environment to enhance the customer shopping experience.
  • Demonstrated conflict resolution skills by effectively addressing customer complaints and negotiating mutually beneficial solutions.
  • Fostered positive relationships with colleagues and collaborated to optimize store operations and productivity.

Education

Bachelor of Arts - Economics, Food Science

University of Sydney
Sydney, NSW
11.2023

High School Diploma -

The International School of Nido De Aguilas
Santiago, Chile
06.2019

Skills

  • Microsoft Office
  • Adobe Photoshop
  • Lending Software Systems
  • Attention to Detail
  • Teamwork and Collaboration
  • Data Interpretation
  • Calculations Review

Languages

English Native speaker
Spanish Native speaker
Korean Native speaker

EXTRA-CURRICULAR ACTIVITIES

Vice Secretary

University of Sydney Korean Association

02/2023 - Present


Vice Treasurer

University of Sydney Korean Association

02/2023 - 11/2022


General Executive

University of Sydney Korean Association

02/2021 - 11/2021

Timeline

Mortgage Broker Assistant

BTB Finance
04.2023 - Current

SALES MANAGER

BANI BANI
12.2018 - 03.2019

SALES ASSISTANT

B3
06.2018 - 08.2018

Bachelor of Arts - Economics, Food Science

University of Sydney

High School Diploma -

The International School of Nido De Aguilas

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Emma Woo