Emmaleene Matthews
Cordeaux Heights,NSW
Summary
Committed to social justice, a strong sense of fairness and a love for learning. With a non-judgmental, team-oriented approach, I excel in problem-solving and demonstrate high initiative. Effective in managing complex cases, I prioritise self-care to prevent burnout. I maintain impactful relationships with stakeholders and recognise trends in advocacy issues. Working within a human rights framework, I apply a restorative approach, understanding legislation in the disability and community services sector. Leveraging interpersonal communication skills, detailed case note writing, and proficiency in MS Office Suite and basic knowledge of Sales Force.
Overview
9
9
years of professional experience
Work History
Youth Mentor & Job Coach
Green-Connect
2023.08 - Current
- Provide ongoing guidance and support to clients from diverse backgrounds throughout job search and onboarding process
- Develop and maintain effective relationships with community partners, service providers, government agencies and other skate holders
- Monitor client progress and adjusted job coaching / mentoring strategies to meet needs and navigate challenges
- Writing detailed case notes including factual accounts of discussions
- Assist clients with a restorative approach in resolving complex issues encompassing AOD (Alcohol and Other Drugs), housing instability, safety and welfare, Centrelink support, fostering cultural connections, addressing financial concerns, and promoting well-being, including both physical and mental health
- working within and applying government legislation, processes and services within the disability and community services sector
- Use MS office suite and Sales Force daily
Support Worker
CareSouth
2020.08 - 2023.08
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Advocated for clients to multiple internal and external shareholders, such and the NDIS and occupational therapists
- Referred clients to other services
- Identified issues and when required escalated issues to team leader
- Created, prepared, and delivered reports to various internal and external departments
- Developed meaningful relationships with clients family members and informal careers
- Documented client progress and activities in accordance with agency policies and procedures
Correctional Officer
Corrective Services NSW
2018.01 - 2020.08
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Learned and worked within strict government polices and procedures
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
- Provided guidance and support to inmates to help reintegrate into society and establish new beginnings
- Built solid professional relationships with staff and inmates to keep institution safe and secure
Firefighter
Fire And Rescue NSW
2015.07 - 2019.08
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques
- Represented organization at regional emergency service meetings and community events
- Responded to a variety of emergencies including house fires, bush fires, motor vehicle accidents, hazardous materials incidences, physical and mental health emergencies and flooding
- Collaborated with other emergency responders at emergency incidences
Education
Diploma of Community Services -
TAFE NSW (online)
Wollongong, NSW04.2024
Refugee Cultural Awareness -
Green-Connect
12.2023
Aboriginal Cultural Awareness -
CareSouth
02.2023
LGBTIQA+ Awareness And Inclusion -
CareSouth
07.2022
Maintaining Professional Boundaries -
Corrective Services NSW Academy
09.2020
Advanced CPR And First-aid -
NSW Ambulance
05.2019
Conflict Resolution -
Corrective Services NSW Academy
02.2019
Certificate III Correctional Practice -
Corrective Services Academy
Sydney, NSW10.2018
Certificate IV Tertiary Preparation -
TAFE NSW
Moss Vale, NSW12.2015
Skills
- Interpersonal Skills
- Effective Communication
- Critical Thinking
- Time Management
- Case Management
- Organizational Skills
- Empathy and Compassion
- Team Collaboration
References
Sarah Little
Strive for Success Team Leader ( current Manager)
email: sarah.little@homebase.org.au
Ph: 0429294229
Ann Burbrook
Engagement and support manager at Green-Connect
email: ann.burbrook@green-Connect.com.au
Ph:0436864404
Timeline
Youth Mentor & Job Coach
Green-Connect
2023.08 - Current
Support Worker
CareSouth
2020.08 - 2023.08
Correctional Officer
Corrective Services NSW
2018.01 - 2020.08
Firefighter
Fire And Rescue NSW
2015.07 - 2019.08
Diploma of Community Services -
TAFE NSW (online)
Refugee Cultural Awareness -
Green-Connect
Aboriginal Cultural Awareness -
CareSouth
LGBTIQA+ Awareness And Inclusion -
CareSouth
Maintaining Professional Boundaries -
Corrective Services NSW Academy
Advanced CPR And First-aid -
NSW Ambulance
Conflict Resolution -
Corrective Services NSW Academy
Certificate III Correctional Practice -
Corrective Services Academy
Certificate IV Tertiary Preparation -
TAFE NSW
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