Emmanuel Udom
Ryde
Summary
Experienced Business Analyst with a background in insurance, finance, and business operations. Skilled in using tools like Power BI and SharePoint to drive insights and streamline processes, with a knack for AI-driven automation to enhance efficiency. Strong collaborator focused on turning business needs into practical solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst/Agile Scrum Master
Bizcover
01.2022 - Current
- Led the business transformation from a legacy reporting framework to a modern, API-integrated system enabling partner insurers to directly connect with the data warehouse. This overhaul streamlined operations and drove improvements in accountability, profitability, and productivity.
- Designed and implemented an agent performance reporting solution to monitor lead conversion effectiveness. Optimised the lead assignment process, significantly reducing lead wastage and achieving over $200,000 in advertising cost savings.
- Initiated discovery and mapping of end-to-end business processes, collaborating with process owners to generate implementation artifacts that ensured data integrity, regulatory compliance, and a forecasted reduction in administrative burden.
- Managed the customisation of an in-house payment system using Agile methodologies, prioritising business value while adapting to evolving requirements and resource constraints.
- Designed and developed operational reporting dashboards across multiple business levels, delivering actionable insights and enhancing visibility for executive decision-making.
- Conducted data migration analysis and transformation activities, supporting a successful system transition and resulting in improved data accuracy and quality.
- Facilitated and led workshops aligning delivery teams with business processes and technical solutions, resolving operational pain points and co-creating solutions that drove positive behavioural change.
- Managed the product backlog and facilitated key Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives), ensuring the team consistently delivered value-driven solutions on schedule.
Business Analyst
R2N
01.2020 - 01.2022
- Partnered with business users, product managers, and development teams to gather, refine, and document detailed business and functional requirements for custom software solutions.
- Performed gap analysis between current software capabilities and business needs, identifying opportunities to enhance features, improve user experience, and streamline workflows.
- Collaborated with software engineers to translate business requirements into user stories, acceptance criteria, and technical specifications, ensuring alignment throughout the development lifecycle.
- Facilitated Agile ceremonies including sprint planning, backlog grooming, and retrospectives, contributing to on-time delivery and improved team velocity.
- Drove process improvements by analyzing existing systems and recommending software enhancements, resulting in more efficient operations and reduced manual effort.
- Worked alongside data engineers and architects to define and validate data requirements for software applications, ensuring data quality and consistency across integrated platforms.
- Created and maintained system documentation including data flow diagrams, process models, and user guides to support development and QA teams.
- Collaborated with BI and product teams to define KPIs and reporting features embedded into the software, enhancing stakeholder visibility and supporting strategic decision-making.
Business Analyst
INTUIT TECHNOLOGIES
01.2019 - 01.2020
- Captured comprehensive business requirements through structured methodologies and stakeholder engagement
- Conducted requirements gathering sessions with management, stakeholders, clients, and end-users to define system specifications
- Developed detailed business cases with quantifiable benefits and ROI analysis
- Created and maintained business process maps to document current and future state workflows
- Requirements Gathering
Business Analyst
EON Reality
01.2016 - 01.2019
- Conducted risk analysis and developed strategic mitigation strategies to protect business operations
- Identified process inefficiencies through gap analysis and implemented streamlined solutions
- Analyzed key business drivers and synthesized findings into executive presentations
- Fostered productive relationships with technology teams and stakeholders to ensure successful delivery
- Served as critical liaison between product owners and delivery teams, translating vision into actionable requirements
- Built strategic partnerships across all stages of the customer journey lifecycle
- Applied advanced analytical techniques to articulate complex problems and develop effective solutions
- Operated in Agile environments, leading requirements documentation, facilitating workshops, and designing solution sessions
Education
Master of Science - Information Technology
Australian Catholic University
Sydney, NSWBachelor of Science - Business And Information Systems
Middlesex University
Diploma - Software Engineering
Aptech
Skills
- MoSCoW and Kano prioritization techniques
- Wireframing and prototyping
- Data Modelling
- Business process mapping and solution design
- Automation and process improvement
- Documentation: Project charter, business case, roadmap
- Analytical techniques: SWOT, GAP, risk, and product analysis
- Testing: User Acceptance Testing (UAT) and regression testing
- Planning: Financial, adaptive, resource, and quarterly planning
- Brainstorming, ideation, and research
- Team building, conflict resolution, time management, and prioritization
- Strong communication and interpersonal skills
- Social and emotional intelligence
- Requirements gathering
Certification
- CBAP - Certified Business Analysis Professional
- Professional Scrum Master (PSM1)
- Microsoft 365 Identity Services
TOOLS
- Jira
- confluence
- snowflake
- powerBi
- Fivetran
- Balsamiq
- Microsoft suite
Timeline
Business Analyst/Agile Scrum Master
Bizcover
01.2022 - Current
Business Analyst
R2N
01.2020 - 01.2022
Business Analyst
INTUIT TECHNOLOGIES
01.2019 - 01.2020
Business Analyst
EON Reality
01.2016 - 01.2019
Bachelor of Science - Business And Information Systems
Middlesex University
Master of Science - Information Technology
Australian Catholic University
Diploma - Software Engineering
Aptech
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