Parikshit Dasgupta
South Perth,Western Australia
Summary
Skilled collaborator with a proven track record of meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with excellent communication and task prioritization skills. Possessing 18 years of extensive experience in operations, client relationship management, and people management across multiple clients in the insurance, US mortgage, and utility domains, consistently delivering exceptional results. Proficient in adopting business process improvement techniques and ensuring quality compliance, contributing to operational excellence. Currently serving as a Business Analyst Scrum Master for an Australian mining company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Analyst/Agile Scrum Master
Tata Consultancy Services
09.2024 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
- Developed data mining algorithms to identify and classify patterns in data.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created dashboards to monitor and track key performance indicators.
- Led sprint reviews and planning meetings to promote full team engagement.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Applied agile methodology to shorten cycle time and achieve target margins.
Scrum Master/ Project Manager
TATA CONSULTANCY SERVICES
05.2021 - 08.2024
- Working with the Functional Analyst and Development team for project planning and delivery timelines
- Tracking, monitoring and evaluating project performance
- Leading cross functional team through all the project phases, from initiation to closure
- Management, Agile, Scrum, driving velocity, getting best out of the sprint planning meetings
- Conducting agile sessions in spreading agile awareness within the team, educating & guiding teams on becoming self-organizing
- Conducting the scrum events successfully
- Sprint retrospective to assist the teams focus on SMART action items
- Working with the team on agile artifacts – DOD, Sprint Plan, burndown chart, velocity chart
- Resolving impediments that arise during the phases of the project
- Working on the backlog grooming and sprint planning using JIRA
- Using JIRA/ confluence for tracking and reporting, also following up with the development team to verify bug fixes and update status
- Maintain RAID log for project risk and issue tracking in confluence
- Maintaining all the project Metrics in confluence
- Daily and weekly reporting to project team and stakeholders
- Proficiency in using tools like JIRA, confluence, service now
- Dealing with cross functional application along with strong business process knowledge and followed agile methodology
- Working on resource loading and consumption reports
Project Governance/ PMO
TATA CONSULTANCY SERVICES
06.2019 - 04.2021
- Working with onshore and offshore clients as Strategic sourcing vendor management POC
- Working with the stakeholders for project deliverables
- Continuous monitoring for process improvement
- Working on Agile projects for process excellence and improvement
- Dealing with MSA, SOW (schedules), Governance and Procedure manuals and updating them as per the requirements
- Working on compliance and IS reports like Risk council, Risk council self-assessment, IT whitelist, issues and dispute tracker
- Analyzing the periodic data relevant to the business process and creating monthly reports and consolidated dashboards related to monthly performance, SLA and quality for the consumption of internal and external stakeholders
- Resource management and handling the resource onboarding team for the account
- Monthly invoice validation and monthly evaluation of consumption reports for the project
- Used MS Office extensively (word, excel, power point, outlook) for analysis, presentation and documentation throughout the project
- Worked as Scrum master for the performance report enhancement and automation
Assistant Manager Operations
VISONET SYSTEMS
03.2019 - 05.2019
- Spearheading a team of 60+ resources
- Monitoring day to day operations like target, attendance, quality, client calls, training, one on one meeting, capacity planning, shrinkage, performance analysis, RCA etc
Team Lead Operations
ALTISOURCE BUSINESS SOLUTIONS
10.2015 - 02.2019
- Spearheading a team of 40 associates and 3 team leads that performs operational gap analysis and generating reports for multiple stakeholders
- Spearheading inventory and order management along with vendor assignment and ensuring operational excellence by ensuing SLA adherence
- Monitoring day to day operations like target, attendance, quality, client calls, training, one on one meeting, capacity planning, shrinkage, performance analysis, RCA etc
Deputy Manager Operations
SBI LIFE INSURANCE CO. LTD
09.2006 - 09.2015
- Spearheading a team of 25 SBI Life sale support executives across West Bengal Region
- Assisting high net worth clients in: Identifying insurance needs, explained clients’ details of insurance & conditions, risk coverage, premiums and benefits
- Working closely with SBI Bank Managers all over West Bengal for group insurance and policy related services
- Policy servicing such as surrender of insurance policy, renewal premium deposits, premium receipts, assignment of insurance policies, renew lapsed policies and other policy related queries
- Coordinated with different channel partners including Insurances Agent, Corporate Agents, Certified Insurance Facilitators (SBI Bank employees), TPA and customers in matter related to underwriting of proposals and business quality
- Attending and resolving internal audit queries
- Liaison with vendors
- Arranged various types of official meetings in all parts of India
Executive Customer Service
TATA INDICOM
11.2005 - 05.2006
- Responsible for inbound calls from customers
- Raising service tickets in Oracle CRM portal and following up for the closure
Education
PGDM - Marketing Management
Institute of Management Technology
Kolkata, IndiaBachelor of Science -
Calcutta University
Kolkata, IndiaSkills
- Business Analyst
- Project management
- Scrum/ Agile methodologies
- Data analysis
- Gap analysis
- Leadership
- People Management
- Business process improvement
- Salesforce App builder/ Admin
- Requirements gathering
- Prince2 Agile Foundation
- DevOps Foundation
- SQL Foundation
- Power BI Dashboard
- MIS Reporting
Certification
- Professional Scrum Master – I, from scrum.org
- Price2 Agile foundation, from Axelos
- Salesforce Administrator and Programmer using App Builder, from Edureka
- Salesforce Associate, from Salesforce
- Azure DevOps fundamentals, from Udemy
- PostgreSQL, Udemy
- Lean Bronze certification, from TCS
- Agile Champion, from TCS
- Lean Six Sigma Green Belt, from Simplilearn
- Advance Excel, from Udemy
Awards
- Star Performer award in TCS for excellent performance
- Appreciation from Delivery Head for continuous Learning hours, TCS
- Special initiative award, TCS
- Long term service award, TCS and SBI Life
- Best Team Leader award (Two consecutive years), Altisource
- Award of Excellence for Outstanding performance and honored by MD & CEO SBI Life
- GEM award for excellent performance, SBI Life
- Employee of the month for excellent customer service, SBI Life
Projects
- Australian Mining Project, Software Development and Data Management Projects (.Net/ SQL)
- Australian Energy Market, Software Development, Design, build and implement a new IT system to determine contribution factors, modify the existing settlements system to apply these factors during settlement run (.Net/ SQL)
- Customer Support Integration, (CSI to Salesforce Service Cloud), To migrate all the business process and users from customer support integration into service cloud of Data and Analytics salesforce instance (Salesforce Service Cloud)
- Email domain migration, To discover and implement the number of changes required to migrate email domain for all the salesforce users from old to new email domain (Salesforce Service Cloud)
- Performance report enhancement and automation, Enhancement and automation of comprehensive business reports, improving accuracy and efficiency and also reducing processing time by 70%.(GCP)
Personal Information
Title: Business Analyst/ Scrum Master
Timeline
Business Analyst/Agile Scrum Master
Tata Consultancy Services
09.2024 - Current
Scrum Master/ Project Manager
TATA CONSULTANCY SERVICES
05.2021 - 08.2024
Project Governance/ PMO
TATA CONSULTANCY SERVICES
06.2019 - 04.2021
Assistant Manager Operations
VISONET SYSTEMS
03.2019 - 05.2019
Team Lead Operations
ALTISOURCE BUSINESS SOLUTIONS
10.2015 - 02.2019
Deputy Manager Operations
SBI LIFE INSURANCE CO. LTD
09.2006 - 09.2015
Executive Customer Service
TATA INDICOM
11.2005 - 05.2006
PGDM - Marketing Management
Institute of Management Technology
Bachelor of Science -
Calcutta University
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