Emmeline Wood

Corporate travel agent, specialising in the demanding commercial film production industry.

• Streamlined booking processes for increased efficiency and reduced client wait times.
• Negotiated with vendors to secure competitive rates.
• Managed complex itineraries for multi-city and group trips, balancing client preferences with logistical constraints.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Handled sensitive information with professionalism and discretion.
• Organized travel requirements for high-level clients, celebrities, and business executives.

Marketing:

• Conducted market research and customer surveys to identify emerging trends, analyzing data to inform marketing strategies.
• Assisted in coordinating events and promotional activities, driving customer engagement and brand awareness.
• Enhanced sales performance by developing targeted marketing campaigns and sales strategies.
• Led cross-functional teams to successfully launch new products on time and within budget constraints.
• Established strong partnerships with key industry influencers, expanding the company's network and increasing visibility in the market.
• Developed packaging layouts, materials and graphics.
• Built a Shopify website, including a subscription product.
• Managed digital marketing, including paid and organic socials and email marketing.

Operations:

• Proactively identified opportunities for improvement within the store's operations, suggesting practical solutions that increased efficiency.
• Improved pricing strategies by analyzing market trends and competitor data.
• Streamlined pricing processes for increased efficiency and accuracy in decision making.
• Created inventory management system, including best practices for manufactured goods
• Created staff training documentation and onboarding procedures and assisted in the hiring process.

Same job as current position.

Retail leisure travel consultant, focusing on customer service and sales targets.

• Built strong relationships with clients through exceptional communication, personalized service, and attention to detail.
• Managed store staff roster.
• Conducted thorough research on destinations, accommodations, activities, and transportation options to provide comprehensive travel proposals.
• Utilized reservation software efficiently and accurately to book flights, hotels, tours, and other travel arrangements.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Coach, advisor, and administrator within a New York based youth musical theatre education company.

• Facilitated auditions, including scheduling, managing sign-ins, and scoring and assessing.
• Enhanced student performance by implementing tailored coaching techniques and strategies.
• Collaborated with multidisciplinary teams for optimal artist support, ensuring holistic growth and development across singing, dancing, acting, and career direction.
• Facilitated workshops with Broadway professionals; managing student behaviour, workshop timing, and talent relationships.
• Managed student database and student and parent correspondence.
• Additionally I spent one year as the office intern, supporting the administrative needs of the business.

• Performed in regional productions, readings of new works, and national and international Broadway tours.
• Specialised in replacement tracks and understudy roles, which required learning quickly and adapting to new situations.
• Built personal website, brand, and network.