Summary
Overview
Work History
Education
Skills
Certification
Successes
Awards
Websites
References
Timeline
Generic

Emmes Ah Young

Sunshine West,VIC

Summary

A highly enthusiastic Customer Service professional with 5 years client interface experience. Dedicated and motivated to maintain the overall customer experience, and contribute to the ongoing success of the business. Service driven with strong attention to detail as well as the ability to multi-task.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Social Media Marketing Specialist

Self Employed
Melbourne, VIC
03.2023 - Current
  • Developed and implemented successful social media strategies across multiple platforms.
  • Created, curated, and managed all published content.
  • Managed daily presence in social networking sites including Facebook, Twitter, Instagram and Tik Tok
  • Managed daily presence in social networking sites including Facebook, Twitter, Instagram and Tik Tok.
  • Provided support for marketing initiatives by leveraging social media channels.
  • Interacted with customers directly through social media outlets to answer questions or concerns quickly.
  • Designed creative visuals for use in organic posts and ads to increase engagement rates.
  • Redesigned website and social media content to make more user-friendly, adding creative touches and photos.

Sales Administration / Technical Support

James Hardie
08.2018 - 05.2019
  • Provided administrative support to sales team, including preparing and managing reports.
  • Maintained accurate customer records in the database and updated regularly.
  • Conducted market research and gathered data for sales representatives.
  • Assisted with budgeting, forecasting and tracking of sales performance metrics.
  • Organized daily tasks for the sales team, including scheduling appointments, coordinating travel arrangements and preparing expense reports.
  • Compiled customer feedback to ensure customer satisfaction was maintained at a high level.
  • Handled incoming calls from customers regarding inquiries or complaints related to products and services being sold by the organization.
  • Resolved any issues that arose during the ordering process between customers and suppliers.

HR Administrator

Downer Melbourne
10.2016 - 05.2017
  • Organized onboarding activities for new hires including orientations, paperwork, and introductions.
  • Maintained personnel records in compliance with applicable laws and regulations.
  • Developed job descriptions, job postings, and recruitment materials.
  • Conducted initial interviews to assess candidates' skills and qualifications.
  • Organized training sessions for staff members to improve their skillsets.
  • Analyzed data from employee surveys to identify areas of improvement within the organization.
  • Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
  • Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.

Team Leader / Training Facilitator (seconded) - Telco Services, Work Management Centre

Downer NZ
01.2008 - 01.2016
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Implemented changes in response to changing business needs or customer demands.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered training and support to keep team members motivated and working toward objectives.

Education

Diploma - Social Media Marketing

Upskilled
Melbourne, VIC
12-2024

Skills

  • Social Media Strategy
  • Data Analytics
  • Business Needs Analysis
  • KPIs Identification
  • Problem-Solving
  • Team Leadership
  • Client Relationship Management
  • Effective Communication
  • Time Management
  • Attention to Detail

Certification

  • National Certificate Business First Line Management Level 3
  • National Certificate Business First Line Management Level 4

Successes

  • Delivered an exceptional customer service and product facilitation process across business work groups that will continually improve and grow the relationships with our Customers
  • Proactively assisted the WMC to be a centre of excellence by taking ownership, having a positive "can do, did do" attitude, being productive and achieving SLAs/KPIs and following through on promises/commitments
  • Implemented new work process flow which increased department productivity
  • Proficient in Process Improvement
  • Created new departmental procedures manual

Awards

Chorus National Quarterly/ Annual Award 2010, Outstanding Customer Service

References

References available upon request.

Timeline

Social Media Marketing Specialist

Self Employed
03.2023 - Current

Sales Administration / Technical Support

James Hardie
08.2018 - 05.2019

HR Administrator

Downer Melbourne
10.2016 - 05.2017

Team Leader / Training Facilitator (seconded) - Telco Services, Work Management Centre

Downer NZ
01.2008 - 01.2016

Diploma - Social Media Marketing

Upskilled

Similar Profiles

CREATE PROFILE
Emmes Ah Young