Summary
Overview
Work History
Skills
Timeline
Generic

Emmet Walker

Traralgon

Summary

Adaptable and hardworking professional with experience across insurance, food service, and retail industries. Achieved a Victorian Certificate of Education in 2022. Demonstrated success in fast-paced customer-facing roles, including two years at RACV Insurance delivering exceptional client support and resolving complex policy inquiries. Strong communicator with a proven ability to work well under pressure, manage workloads efficiently, and contribute effectively to team outcomes. Passionate about providing outstanding service and building rapport with clients. Was a member of the 1st Traralgon Scouts for 7 years, developing leadership and teamwork skills.

Overview

4
4
years of professional experience

Work History

Insurance Consultant

RACV
05.2023 - Current
  • Delivered high-quality service to customers regarding policy renewals, coverage options and pricing objections.
  • Handled a high volume of inbound calls with professionalism and empathy.
  • Resolved customer issues and complaints while maintaining RACV's reputation for excellent service.
  • Assisted with data entry tasks related to customer accounts.
  • Consistently met or exceeded KPIs for call resolution time and customer satisfaction.

Kitchen Staff Member

Kentucky Fried Chicken
08.2022 - 02.2023
  • Prepared meals according to quality and food safety standards.
  • Restocked inventory and ingredients efficiently during downtime.
  • Maintained a clean, organized, and safe kitchen environment.

Customer Service Worker

Kmart
03.2022 - 11.2022
  • Processed transactions and managed the cash register.
  • Assisted customers with inquiries and returns.
  • Worked in the stockroom and on the floor replenishing shelves.

Food Service Worker

Traralgon Pizza
02.2021 - 09.2022
  • Took and fulfilled customer orders quickly and accurately.
  • Built strong working relationships with team members and management.
  • Made up to 100 pizzas per shift during peak times.
  • Communicated clearly with customers and maintained a friendly service style.

Skills

  • Customer Service & Conflict Resolution
  • Insurance Policy Support & Claims Handling
  • Communication & Interpersonal Skills
  • Call Centre & Administration Experience
  • Food Handling & Workplace Hygiene
  • POS Systems & Cash Handling
  • Equipment Maintenance
  • Team Collaboration & Time Management

Timeline

Insurance Consultant

RACV
05.2023 - Current

Kitchen Staff Member

Kentucky Fried Chicken
08.2022 - 02.2023

Customer Service Worker

Kmart
03.2022 - 11.2022

Food Service Worker

Traralgon Pizza
02.2021 - 09.2022
Emmet Walker