Emmy Mudge
Scarborough ,WA
Summary
Well presented, energetic , hardworking, customer focused employee with many years experience in high volume hospitality and retail establishments . I am a highly organised person, with good initiative, who works well in a team and thrives under pressure.
Overview
19
19
years of professional experience
Work History
Duty Manager
North Beach Deli/ Spinifex Brewery
11.2017 - 06.2023
- Supervising, co-ordinating and assisting up to 10 staff members on shift.
- Open and closing of the cafe, including daily banking.
- Responsible for ordering and maintaining stock levels using online systems.
- Accepting bookings through online booking system.
- Replying to email enquires regarding functions, and large groups.
- Maintaining high level customer service.
- Co-ordinating staff resources to minimise wage expenditure.
- Maintaining a calm and professional demeanour whilst working under pressure.
Duty Manager
The Blue Duck
04.2004 - 05.2013
- Responsible for the management of a busy 200 seat restaurant.
- Supervising, co-ordinating and assisting up to 13 members of staff on shift.
- Warmly, welcoming guests and showing them to their table. Promoting any chef/ venue specials.
- Setting up the restaurant with a high attention to detail, for bespoke purposes eg. weddings and private functions.
- Maximisation of business by accommodating as many customers as possible per seating, whilst maintaining customer service levels.
- Answering and directing high volumes of phone calls and emails daily.
Customer Service Representative
Commonwealth Bank
- Processing customer deposits, withdrawals etc.
- Filing of bank records.
- Creating and referring sales to home loan specialists.
- Balancing branch cash at the end of each day.
Sales Assistant
Best n Less
- All P.O.S. operations.
- Unpacking, merchandising new stock.
- Keeping store presentation to a high standard.
- Training new staff.
Store Supervisor
Sportsgirl
- Assisted customers with prompt and friendly fashion styling advice.
- Processing purchases and returns.
- Visual merchandising.
- Achieving/exceeding daily store and personal targets.
- Opening and closing of the store.
- Consolidate and transfer store stock.
Education
First Aid & CPR
SLSA
11.2021
Industry Ready 1 & 2 Flower Design
Flower Design School
Perth12.2020
Covid Venue Hygiene Officer
Australian Hoteliers Association
Perth05.2020
Approved Managers Card
Australian Hoteliers Association
Perth03.2019
Certificate 2 Retail Operations
Corpfit
NSWCertificate 5 Food & Beverage Supervision
TAFE
LismoreHigher School Certificate
Lismore High
LismoreSkills
- Strong work ethics
- Exceptional communicator
- Highly organised multi tasker
- Flexible & Adaptable, can pick up new systems quickly
- Works well autonomously or as part of a team
Timeline
Duty Manager
North Beach Deli/ Spinifex Brewery
11.2017 - 06.2023
Duty Manager
The Blue Duck
04.2004 - 05.2013
Customer Service Representative
Commonwealth Bank
Sales Assistant
Best n Less
Store Supervisor
Sportsgirl
First Aid & CPR
SLSA
Industry Ready 1 & 2 Flower Design
Flower Design School
Covid Venue Hygiene Officer
Australian Hoteliers Association
Approved Managers Card
Australian Hoteliers Association
Certificate 2 Retail Operations
Corpfit
Certificate 5 Food & Beverage Supervision
TAFE
Higher School Certificate
Lismore High
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